Platincasino - Withdrawal delayed with no explanation - Beschwerde gelöst

I requested a withdrawal from Platin over 7 working days ago.

My initial withdrawal request could not be completed on the website as there was a technical error not giving me any withdrawal options.

I liaised with Platin Casino via the online chat function and also with their support team over email. Once my account had been verified, Platin asked for a copy of my bank statement for AML purposes, which I provided and Platin confirmed the withdrawal request had been submitted to their accounts team for a wire bank transfer and would take up a 7 working days.

Platin confirmed the withdrawal had been passed to their accounts team on the morning of Friday 19th May. It is now Tuesday 30th May and has therefore been 8 working days and I have heard nothing further.

I am concerned that this is taking longer than the time frame quoted by Platin and that despite pursuing further contact via online chat and email I have not received a response, an update, or my funds.

AskGamblers

Dear @Elwren,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Elwren

Hi,

The withdrawal is for £1,100 (GBP).

Many thanks

AskGamblers

Dear Platincasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.