Platincasino - Stalling €2,100 withdrawal - Beschwerde gelöst

AlabaiBENO Slowenien

I want to complain about Platin casino... I'm a loyal customer, play here for months, made my deposits even make my first withdrawal, I needed to verify my account which I did, and everything was ok. I receive my withdrawal and all was ok, after months of playing and staying loyal I finally hit my luck again, so I request withdrawal again and here is a problem. After my withdrawal request I get a notice by email that my withdrawal was canceled and I need to verify my bank.. which I already did months ago and my account was successfully verified!

So now I send one more time all they request, AND THEY APPROVED AGAIN, BUT MY WITHDRAW IS STILL PENDING, NOW OVER 24HOURS FOR E-WALLET(from which I made my deposit ). I even send all proof of my deposits and everything, but they try everything to not process my withdrawal in this case 2100€.. I mean don't know what to do, like I said play here for months and trust this casino deposit hundreds and hundreds or euros here.

Platincasino

Hi,
your Verification couldn't be completed yet.
Please not we're still missing picture of your Credit Card .
We have you sent an additional email with the exact specifications required.

Once uploaded your acocunt can get verified and your WD processed.

Regards,
Platin Casino

Platincasino

Seems there was a mix up, sorry.

Player is already paid - WD processed on April 23rd via Neteller.
Account verified and no further balance active.

@AskGambler please mark this complaint as solved.

AskGamblers

Dear @AlabaiBENO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AlabaiBENO Slowenien

hello

yes, its all ok, casino processed withdraw on 23. via neteller

thank you to Platincasino and AskGamblers

have a nice one
Benjamin

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Platincasino - Stalling €2,100 withdrawal

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

€ 2100

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