Guts Casino - Delayed payments not received yet

Hi there,

Thank you for your message!

As our advisor mentioned on the email that was sent on the 23rd of May – unfortunately both transactions had failed on our payment provider's end, which is why the funds never reached your bank account. However these funds were promptly credited back to your gaming account and you were advised to make a new withdrawal request.

Also, as you have been advised via email now – we have re-processed your requests and your funds should clear to your account within 2-4 working days.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will also be more than happy to help, if you would require any further assistance – you can reach us at teamle­ade­rs@­gut­s.com.


Many thanks,

Irene
GUTS Customer Support Management Team

Payment received today . All sorted , but for 7 days different people has been giving me different answers about the payment delay

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.