Beschwerde #17 NV Casino

Unjustified withdrawal rejection for Virtual Skrill Card on a Fully Verified account

Von HerrPsy

vor 3 Monaten

I am filing this complaint against NV Casino regarding an unjustified withdrawal rejection. My account is fully verified and marked as 'Approved' in the verification section.

The casino has rejected my withdrawal request, demanding a photo of a physical bank card. However, the card used for my deposits is a Virtual Skrill Card (ending in 9432). As a virtual card, it has no physical plastic form to be photographed.

To prove my ownership, I have already uploaded my official Skrill Transaction Report (Skrill ID: 230130336). This document clearly displays:

My full name: < name removed >

My registered address: < address removed >

The specific transactions to the casino (marked as PREPAID_CARD).

Despite being fully verified and having provided the only possible legal proof for a virtual card, the casino continues to demand a physical photo and has disabled their Live Chat support, making communication impossible. This is a clear delay tactic to avoid paying out my winnings.

I request the casino to honor my verification status and process my withdrawal immediately

Unseriöses Casino NV Casino

Grund Abgelehnte Auszahlung

Betrag €276

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

HerrPsy

vor 3 Monaten

The issue is RESOLVED the casino paid my winnings

HerrPsy

vor 3 Monaten

The total amount is just 276€
I have also sent to their support a screen record of my skrill app,in which it's clearly visible that the virtual card belongs to me and it's also visible the deposit transactions I made to their casino
I can also send it to you to see it by yourself

AskGamblers

• Support Team

vor 3 Monaten

Dear @HerrPsy,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

NV Casino Beschwerde-Statistik

Gelöst 2 / 6

Durchschn. Betrag $11,659

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 2 Tage

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Helo …Casino NV1 refuses payout of €40,000 – repeated KYC rejections without clear explanation

I am submitting this formal complaint against Casino NV1 due to their continued refusal to process my legitimate withdrawal.

My account balance is €40,000, and I have fully complied with all verification (KYC) requirements.

To date, I have submitted all requested documents three separate times, including official bank statements issued directly by my bank. Despite this, my documents are repeatedly rejected without any clear, specific, or consistent explanation.

The casino does not specify:
• which exact document is rejected
• what exact issue the document allegedly contains
• what precise alternative document is required

I have formally requested a detailed written explanation, but I continue to receive only generic responses such as “verification issues” or “compliance review,” which do not allow me to resolve the matter.

I believe this behavior constitutes unjustified delay and unlawful withholding of player funds. I am concerned that the verification process is being intentionally prolonged due to the high withdrawal amount.

Please note:
• All documents submitted are authentic, current, and verifiable
• I have not been informed of any specific violation of the casino’s Terms and Conditions
• I have cooperated fully and promptly at every stage

If this matter is not resolved immediately, I will escalate this case by submitting formal complaints to the casino’s licensing authority, as well as seeking legal assistance regarding the recovery of my funds.

I respectfully request:
• Immediate approval of my verification
• Processing of my full withdrawal of €40,000
• Or a clear, written, regulation-based explanation of what exact requirement is allegedly not met

I am prepared to provide all correspondence, screenshots, and documentation to support my claim.

I ask the mediator and the casino to handle this complaint with the seriousness it deserves.

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