Nomini Casino - Withdrawals delayed

Dear Rainer,

First of all, we would like to congratulate you on your winnings!

We would like to assure you, that the case has been deeply investigated by our Administration Team. Please note, that due to some technical updates on the processing company's side, we were unable to process your withdrawal requests to your Credit Card. Due to this, the Finance Department has asked you to request new withdrawal requests via Trustly payment method.

Please note that one of your withdrawal requests has already been paid out today, with the other two planned to be processed according to the following schedule:

01.10 - 500 eur
02.10 - 500 eur

We apologise for any inconvenience this situation might have caused you and hope for your understanding!

Best regard,
NominiCasino Team

Guys, you can close that complaint.

Just a few words to Nomini casino. I told them already last week that I have a problem with playing in their casino. And I asked the support team if there is any chance to implement some "responsibly gaming" mechanism like deposit limit/cool off or anything else. The response was they have license from Curacao and it is not needed for that license - only chance is to close the account if there is no open balance or no open withdrawal. So at the end Nomini casino delayed my payments for more than a week and it came as expected, that I lost all my money and even made another few thousands Euro deposit whcih are gone now.

Generally speaking this is the way I don't like in certain casinos. Delaying payments with some excuses and hoping that players will lose patience and will lose their winnings. Honestly absolutely no recommendation from my side for this casino. Very small withdrawal limits, excuses to delay withdrawals, no responsibly gaming mechanism at all. If you want to play here, read carefully the T&C's. I have not done it and I regret my decision.

Dear Rainer,

Thank you for taking the time to write back to us. We value every opinion of our clients and are constantly trying to improve our service.

First of all, we would like to kindly inform you that, in fact, we do not have a limitation tool in our Casino and for that reason you were informed accordingly. We sincerely regret the fact that you have ended up losing your winnings, but in any time this was our intention.

Withdrawal requests are processed by Financial Department within 3 business days of the request being made after the account is verified and probably that's the reason it took longer than you expected it would, however, it was all in accordance with the procedures.
As you have correctly mentioned, all the above are described in our Terms and Conditions and there is no untruth on wrong information provided.

We do regret that you have decided to close your account, but should you decide to resume your game at our casino, we will be happy to see you.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!

Best regards,
Nomini Casino Team

Please close complaint.

Dear AskGamblers team,

The client asked to close the complaint. Can you close it, please?

Best regards,
Nomini Casino Team

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.