Nomini Casino - Withdrawal Request not processed since February

Dear @Freeway123,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello,

the total amount of the disputed payments is:

2877.00 Euros

Kind Regards

Patrick

Dear Customer,

We apologize for the inconvenience caused during documentation.

Kindly be informed that the provided documents were checked and found to be modified.

We request you to provide original transaction history in PDF format of your bank IBAN: DE48****069903 for the last 4 months.
Please send the document via email at suppor­t@n­omi­nis­pin­s.com.

As soon as the document is received, it will be checked with priority.

Thank you for your patience!

Sincerely,
Nomini.com

I have sent the past 4 months statements to suppor­t@n­omi­nis­pin­s.com
Attached a screenshot to prove they were sent.

Do you have any reason why you believe the documents were modified?
Any evidence that you can post about it?


I am willing to let a neutral person, like ask gamblers support, log in to my bank account.
Then they can verify that the bank documents were not modified.
What do you think about this offer?

I've attached the past 4 months bank statements to this post.
The same bank statements I just sent to your email suppor­t@n­omi­nis­pin­s.com


Regards

It seems Nomini has received the statements.

Here is their answer (attached Screenshot as proof):

"
Caroline (Nomini)

Mar 20, 2023, 14:58 GMT+2

Dear Patrick,

Thank you for contacting our Customer Support Team.

We are kindly asking you to provide us with a Bank Statement from December 2022 and February 2023 in original PDF format, downloaded from the bank website.

Please note that scanned, edited and modified documents are not accepted.

Thank you indeed.

If you have any additional questions, please, do not hesitate to contact us via email [email protected] or via Live Chat.

Best Wishes,
Nomini.com
"

I just sent you the required documents.
It included December 2022 and February 2023.

Are asking me to provide the documents again?

Why are you all of a sudden demanding December 2022 and February 2023?
You just demanded the past 4 months statements a few hours ago?
Why is it that you constantly demand new documents, now for 4 weeks in a row?

Can you provide any evidence or indication, why you believe the documents are scanned, modified or edited?


Kind Regards

"Are asking me to provide the documents again?"

This sentence is supposed to be:

Are you asking me to provide the documents again?

Another breathtaking update by Nomini Support.

They are asking me to, I quote: "record a video".

A very capable support team indeed.
Instead of doing what they are supposed to do, which is handlng payments, they come up with all sorts of creative "tasks" for customers.

Here is the original email:

"
This ticket was created on your behalf.

Caroline (Nomini)

Mar 20, 2023, 16:13 GMT+2

Dear Patrick,

Thank you for contacting our Customer Support Team.

We are kindly asking you to record a video showing the error you are getting while trying to upload the documents.

Thank you indeed.

If you have any additional questions, please, do not hesitate to contact us via email suppor­t@n­omi­nis­pin­s.com or via Live Chat.

Best Wishes,
Nomini.com
"

Is recording a video of website errors part of KYC?
If not, then why exactly are you sending me these rather strange requests?

I will carefully assume it is ok that I don't follow this request.
I hope the Ask Gamblers complaint team can confirm this?

I assume this is not part of KYC, and therefore not necessary.

I wanted to get my withdrawal.
I did not want to become a video producer.
Or otherwise help improve Nomini's website.

If there is an error within your website, may be hire a programmer?
I'm almost certain that you could afford a programmer.
In contrast to all of the "customers" you have been swindling.

Please let me know if there is anything else I could do for you.
I am not a video producer.

Kind Regards

Dear @Freeway123,

We kindly request that you confirm whether you have fulfilled the casino's request to provide recorded video footage pertaining to the errors encountered. Please be advised that the casino requires this information from you to facilitate their investigation of the issue and resolve it, and move forward with the verification procedure.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I have provided the requested video.

The video is compressed from the original file size.
Because my email provider only supports file sizes up to 25 MB.


Kind Regards

Dear Customer,

Thank you for your co-operation!

Your account has been verified.

Sincerely,
Nomini.com

Dear @Freeway123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

First payments already received.

Thanks!

I will wait until next week for the remaining payment.



Regards

The last missing payment is 263.00 Euro


Regards

Dear Nomini Casino,

Please let us know if there are any updates regarding the player's missing payment?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Team,

Thank you for contacting us.

We would like to inform you that all the pending withdrawals have been successfully processed from our side.

Sincerely,
Nomini

All Withdrawals have been received.

Thank you to the AskGamblers Complaint Team.


Regards

Dear AskGamblers Team,

The dispute has been resolved.

Thank you for your co-operation!

Sincerely,
Nomini

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.