Nomini Casino - Verification and payment issues

GELÖST

serun

Hello! I have issues with verification on this casino. I registered 1 month ago, made 19 deposits from 19 different virtual credit cards, never made a withdrawal. So finally i got little bit lucky and made a withdraw of 150 euros, they kindly asked me to provide copy of 25 cards which I used on casino, I legit can’t understand from where came those 6 cards which I never used for deposits on this casino. In my opinion they took those cards from other casinos of 7partners group where I played(happened with me already before). So I provided copy of all 19 cards and also made a deposit from Neteller to made a withdraw on my wallet, they declined my withdraw and told me to make a withdraw on Visa card and specified the card number. So I did a withdraw on this Visa card, passed 36 hours and my withdraw never got processed(typical stuff to stale payments from 7partners group). So I cancel it lost 50 euros and made a withdraw for 100 euros. Today at the morning they asked to provide me copy of 11 cards which I already provided lol . I mean this situation is pathetic and insane, financial department is unprofessional same a live support, impossible to talk with them. I hope you will help me with this issue, i already lost a lot of money because 7partners casinos always finding excuses to stale withdraws. Thank you very much!

Nomini Casino

Dear Vladyslav,

Thank you for sharing your opinion with us. We are sorry to hear that you are not satisfied with the service offered by us and we will try our best to change this state.

You can rest assured that once your account has been fully verified the active withdrawal request will be processed and you will be able to enjoy your winnings. However, please note that until the whole procedure has been finalized, the withdrawal request cannot be continued with. Furthermore, we would like to point out the fact that only cards with which you have made deposits on our website have been requested from you. Please, we kindly want to ask you to cooperate with the Finance department for the faster account verification process. If a new screenshot has been requested it means that something has not been clearly visible on the one previously provided.

We do hope that this clarifies the situation and that it will make you feel satisfied, but should you have any more questions, please do not hesitate to get in contact with us!

Best regards,
NoMini.com

Nomini Casino

Dear Vladyslav,

A follow up to the answer above. Today we have processed your withdrawal, however, please note that the verification process is still needed for any future withdrawal and we strongly advise you to do it within the shortest period of time.

We do hope that this clarifies the situation and that it will make you feel satisfied, but should you have any more questions, please do not hesitate to get in contact with us!

Best regards,
NoMini.com

AskGamblers

Dear @serun,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

serun

Hello!! Sorry, I was traveling. The issues was solved. Thank you very much AskGamblers team for the help!

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Nomini Casino - Verification and payment issues

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Unseriöses Casino

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Betrag

€ 100

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