Nomini Casino - The third delayed withdrawal from Nomini Casino

Dear oeg,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.



We kindly inform you that we are currently reviewing your request in more detail. Rest assured, we will keep you updated as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,
Nomini Casino team

Dear oeg,

We kindly inform you that in order to proceed with your withdrawals, verification of your account is needed.

You can upload the requested documents on "Verification" section in the profile of your account.

If you have any further questions, please, do not hesitate to ask.

Thank you for your cooperation.

Kind Regards,
Nomini Casino team

Hello,
I understand that you require documentation for KYC verification. I am fully willing to cooperate and have already uploaded the following:
Proof of identity
Selfie photo
Documentation under "credit/debit card" – I only use a virtual card, and have therefore attached a confirmation from Revolut showing the card details and ownership. This document was generated by Revolut and clearly confirms that the account and card belong to me.
Regarding bank transactions, I will provide a bank statement for the period 08.05 to 08.06, where all transactions related to Nomini Casino are clearly visible and unedited.
Other unrelated transactions will be redacted for confidentiality reasons, in accordance with standard privacy practices and international KYC guidelines.
The purpose of KYC is to verify identity, ownership of the payment method, and – when necessary – the source of funds. Full visibility of all unrelated transactions is not a legal requirement, and selective redaction is a common and accepted practice as long as the relevant entries remain intact and readable.
Please confirm if this approach is acceptable for completing the verification and processing my withdrawal.

Dear oeg,

Kindly be informed that regarding the Transaction History of your card document that is required, all of your transactions should be visible, including deposits to casino.

Thank you for your cooperation.

Kind Regards,
Nomini Casino team

Dear Nomini Casino Support,
I am currently in the process of verifying my account and have submitted several documents. I would like to clarify two points where my documentation has been rejected:
Virtual card issued by Revolut
The card ending in *6623 is a virtual card issued by Revolut, and it only exists digitally within the Revolut app. It does not have a physical image or display the cardholder’s name.
I have submitted:
A screenshot from the Revolut app showing the first 6 and last 4 digits of the card number, along with the expiry date.
A PDF with the same information.
An account confirmation document from Revolut showing that I am the owner of the account and therefore the card.
These documents were rejected without any notification – I have to log in manually to check the status.
Could you please clarify what documentation you accept for virtual cards that do not have a physical image or cardholder name?
Would a combination of the screenshot and the account confirmation be sufficient?
Selfie with your website in the background
I also submitted a selfie photo with the Nomini Casino website clearly visible in the background, as described on your site:
“Please upload a new selfie photo with our website clearly visible on the background. A selfie photo of yourself. Casino website should be loaded on a device and visible in the same photo. Edited/photoshopped images are not accepted.”
My photo was rejected, but I did not receive any feedback on what was wrong.
Could you please specify what was missing or incorrect in the photo I submitted?
I would like to send a new photo that meets your requirements, but I need clear guidance.
I am eager to resolve this as soon as possible and appreciate your help in clarifying what is needed for approval.

Dear oeg,

Kindly be informed that regarding the virtual credit card, ownership of the card was requested and upload by you and the relevant department is examining the provided document.

Furthermore, we kindly inform you that you have not uploaded your Transaction History and your selfie should be re-uploaded.
Please, keep in mind that the Selfie Against Our Site should include our website clearly visible on the background.

Thank you for your cooperation and patience.

Kind Regards,
Nomini Casino team

Dear AskGamblers,
I would like to provide an update and seek clarification regarding my ongoing complaint against Nomini Casino.
I have submitted all requested documents, including a full transaction history for the virtual card ending in *6623, covering the period from 08.05 to 08.06. The document was generated directly from Revolut and includes all transactions, including deposits to Nomini Casino. It was submitted in unedited PDF format, with no redactions.
Despite this, Nomini has rejected the document without providing a clear explanation. I am confused as to why it was not accepted, especially since it meets the stated requirements.
I have cooperated fully throughout the verification process and have already had all other documents approved. I kindly ask for your assistance in clarifying what Nomini requires and ensuring that the verification and withdrawal process can be completed without further unnecessary delays.
Thank you again for your support.

Dear Nomini Casino,I am writing to follow up on my pending withdrawal. As of September 10th, my account verification was successfully completed, and your website now states:
“It looks like your account does not require verification. Enjoy our games!”Despite this confirmation, the withdrawal has not yet been processed. I kindly ask for clarification regarding the status of my payment and urge you to complete the transaction without further delay.I have fully cooperated throughout the verification process and all documents have been approved.Thank you for your attention and assistance.

I would like to formally update my complaint regarding Nomini Casino. On September 10th, my documentation was approved, and it now appears on Nomini’s website that my account no longer requires verification.I have requested two separate withdrawals of 500 EUR each. The first payment of 500 EUR has now been received, which I greatly appreciate. This indicates that the process is moving forward, and I am very pleased that the withdrawals have started.However, I am still waiting for the second payment of 500 EUR. I kindly ask Nomini Casino to complete the remaining part of the withdrawal as soon as possible.Thank you for the cooperation so far.

Dear oeg,

Please be advised that all withdrawals are processed in accordance with the withdrawal limits outlined in Section 6.11 of our Terms & Conditions.

Kindly note that your pending withdrawal is scheduled for completion today.

Thank you for your patience and cooperation.

Kind Regards,
Nomini Casino team

I would like to provide a final update regarding my complaint against Nomini Casino.I have now received both payments of 500 EUR, and the issue is fully resolved.I appreciate the progress made and thank Nomini Casino as well as AskGamblers for the support throughout the process.The case can now be considered closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.