Nomini Casino - No verification response ongoing the whole of June

GELÖST

Beschwerde-Info

Unseriöses Casino

Nomini Casino

Betrag

€ 900

vor 3 Jahren

Hello everyone.

I made a withdrawal on 02.06.2022. From Nomini on 08.06.2022. asked me for verification documents. I sent them all the documents I was asked for the same day. I contacted the LIVE chat service several times, and I get the same answer soon ... Pictures in the draft.

I think it is extremely unprofessional for them to wait for a withdrawal of more than 15 days. I'm looking for an answer from Nomini at least somehow.

Only part of the communication with Nomini is attached.

vor 3 Jahren

Dear Customer,

We are sorry to hear that you have faced issues when completing the verification procedure and withdrawing your winnings at our website.

Unfortunately, a technical error has occurred which has resulted in a delay in our usual process. We fully understand your frustration and want to assure you that we will do everything in our power to avoid such a situation in the future.

We are glad to inform you that your game account has been successfully verified and your withdrawal has been processed by our side. Please also note that it may take up to 3-5 business days for the money to reach your bank account.

We would like to apologize again for the delay.

If you have any further questions, do not hesitate to contact us.

Kind regards,
Nomini.com

vor 3 Jahren

Hello.

I am pleased to inform you that the situation with Nomini has been resolved. Verification and payment completed successfully.

We can close it as finished.

AskGamblers
vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.