Mr.Bet Casino - Withdrawal delayed due to excessive and redundant verification demands

Dear matt_myers77,

We are already in contact with you regarding the verification process. Unfortunately, the documents you previously uploaded were not accepted. The document you provided as proof of payment did not contain your full name, was not verified by the bank in any way, and the time shown did not match the time of our transaction, even when taking the time zone difference into account.

The documents submitted on the verification page will be reviewed according to the standard timelines. We kindly ask you to wait and to contact support if you require more detailed information. At this time, you have uploaded additional documents and they are currently under review.

Dear @matt_myers77,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork in the needed form.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

I am providing a final, comprehensive response to the casino’s generic claims. The evidence I have uploaded—which includes an in-person official bank record and confirmation from their own payment proces­sor­—co­ncl­usively proves the transaction in question.
1. The "Time Mismatch" is Factually Explained
The casino claims the time does not match. However:
• My Bank Record: Shows the $200.00 CAD debit at 05:12:42 AM EST.
• Gigadat (Casino's Processor): Confirmed via email that the funds were deposited at 5:12 AM EST.
• The Casino's History: Shows the successful deposit on May 10th.
There is no mismatch; there is only a standard time zone difference between my location (EST) and the casino's jurisdiction (AST/Curacao). The bank and the processor are in 100% agreement on the timestamp.
2. Direct Link via Reference Number
The casino continues to ignore the unique identifier for this transfer:
• My official bank document (Advice #) and my Interac confirmation both show Reference Number CAWzxKfp.
• This number serves as a digital "fingerprint" linking my bank account directly to the $200.00 deposit credited to my casino account.
3. Official Verification
The document I have provided is an "Account Transaction Enquiry" obtained in person at my bank branch. It is a primary, unmodifiable legal record. To claim this is "unverified" while ignoring the matching reference numbers provided by their own processor, Gigadat, is a clear stalling tactic.
Conclusion:
I have met every verification requirement with high-level documentation that the casino’s support team is refusing to acknowledge. I request that the AskGamblers moderator review the matching Reference Number (CAWzxKfp) and the 5:12 AM EST timestamp across all documents and compel the casino to proceed with my 4,200.00 CAD withdrawal.

Dear matt_myers77,

In this situation, we can only advise waiting for the document verification and further comments from our dedicated department regarding the verification. If the documents meet the requirements, they will pass the check. The matter is currently being handled by our specialized team.

Dear @AskGamblers,

The user’s documents have been successfully verified, and the withdrawal has been processed.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.