Mr.Bet Casino - Refuse to pay winnings in accordance to there terms and agreements

It was 3200 $ Canadian not € 3200

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

THEY SAID proof address so I gave them the 2023 income tax document from March 2024 they said it is older than 3 months it's not at all

Now going on 9 days told well you have to wait another 48 hours this is so ridiculous never had issues anywhere else ever

I've never experienced such excuses and delays. How does it take 2 weeks to verify someone or payout their winnings?

Mr.bet has released withdrawals without verification but now they are harassing not want to send my winnings.

Dear KATHERINERYTAR,

Our appropriate department has initiated a verification process for your account. In order to proceed, we kindly request that you provide proof of payment including full transaction details. This will ensure that we have all the necessary information to complete the verification process effectively.

Please upload the required documents to the verification page at your earliest convenience. Should you have any questions or require further assistance regarding the verification process, please don't hesitate to reach out to our support team. We're here to help.

Thank you for your understanding and prompt attention to this matter.

It's done but I'm certain you all will find fault regardless I've provided multiple documents of proof ....

We will see !!!

Dear KATHERINERYTAR,

We regret to inform you that your documents did not meet our verification requirements. The documents provided included unreadable screenshots without the account owner's name, a photo of a bank card instead of a bank statement, and screenshots without a deposit on our website.

Our support team has sent you an email detailing the document required to confirm your payment method on our site. We kindly ask you to review the email and provide the requested document for verification.

We appreciate your cooperation in this matter.

You guys are really something special, you already spoke to me but because you were running out of time you commented to restart the timer ..... unbelievable

Dear KATHERINERYTAR,

We strive to provide timely assistance to all our users. If you need more personalized help or have specific questions about document uploads, we recommend reaching out to our support team. They'll be happy to assist you further and provide guidance on what documents you need to upload.

Notvyrt resolved

Dear KATHERINERYTAR,

We hope this message finds you well. We are reaching out to inform you that we are still awaiting the verification of deposit transactions on our platform.

To proceed with the verification process, we require documents that include the following details: full name, date, time, amount, and purpose of the transactions.

Unfortunately, the statements you have previously provided do not meet our requirements for verification. We kindly ask you to provide us with the necessary documentation as soon as possible to ensure the smooth processing of your transactions.

If you have any questions or require assistance, please feel free to contact our support team. We are here to help.

I submitted again more documents yesterday!

Dear KATHERINERYTAR,

Thank you for resubmitting your documents. We appreciate your cooperation. Our support agents will review the documents and reach out to you soon with further instructions or comments. If you have any questions or need assistance in the meantime, feel free to let us know.

Mr. BET is a scam, I've provided everything asked in accordance to the laws where I live. I was informed by government officials that what is being requested is not achievable.

Information has been provided and proved with back up documents.

Mr. BET is refusing to pay my winnings via etransfer and I have no more information available to me to submit.

I have called my bank I went to my bank in person, other the submitting blood samples and offering my first born this is ridiculous.

Mr.bet keeps repeating the appropriate department but won't say what department nor show proof to the so called informed sent to them explain what information is not being shown.

I legally submitting on my end more than I believe should have for a etransfer withdrawal request.

I've passed verification on 7 other platforms in less then an hours supplying same types of documents approved instantly.

It's 3200$ just pay me already.

You won't give me direct contact info to send a lawyer , I am severely nervous about how much privacy information you have invaded of me and still won't pay.

Back on April 7th you already set it up for failure saying be warned no one passes verification right away.

Dear KATHERINERYTAR,

We understand your frustration, and I assure you there is no scam involved. The KYC process is an essential security measure mandated by regulations to protect both users and the platform. While I acknowledge that you've provided the required information, sometimes there are challenges from the payment provider's end in verifying certain deposits made on our platform. This necessitates additional documentation, such as receipts, to ensure compliance.

Our support team is diligently reaching out to you every time we receive an update regarding your documents because we genuinely want to assist you in successfully completing the KYC process. Please know that no one is refusing to pay your winnings; it's simply a matter of ensuring all necessary procedures are followed for security and regulatory purposes.

Your patience and cooperation in providing any additional information requested are greatly appreciated as we work towards resolving this matter. If you have any concerns or questions, please don't hesitate to reach out to our support team, and we'll do our best to assist you further.

Still not concluded documents under review once again now going on about a month

Dear KATHERINERYTAR,

Unfortunately, you haven't provided the required CA or C1A identifiers for the transaction dated 2024-04-07 made on our website. These identifiers are essential for us to accurately verify your account. Kindly provide the necessary documentation for verification purposes. If you have any questions or require further assistance, please don't hesitate to ask.

Dear @Katherinerytar,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Askgamblers,

I have complied and sent all documents ask too it's been confusing for many times the refuse my verification but only after trying a dozen time client chat services/ customer service chat informs me oh well this or that and it very frustrating as the communication is not clear. You can't call , they repeat always ( appropriate department) will review things I ask question and I find that replies are uninformative and repeatedly replied like a generic text. It serious shouldn't take a month, I have given everything that at this point I feel my personal privacy has been violated and all that's left is to offer my blood or first born. IM trying!

Dear ASKGAMBLERS,

We understand your frustration with the verification process. It's crucial to upload original, unedited documents with clear transaction receipts including reference numbers like CA or C1A. Verification is an important process, and your efforts are highly appreciated.

I'm sorry I am sending everything asked I can't do or give what I don't have im in numb and lost I seriously do not know what more I can do im sorry

Dear KATHERINERYTAR,

We've received your documents and they are currently under review. We're awaiting further comments from the appropriate department. Unfortunately, we do not have access to the documents at this point, so we cannot confirm if they were suitable. However, rest assured, we'll provide further requirements for the documents if necessary. Rest assured, we'll notify you as soon as there's an update.

on may 6th @ 11:03 pm i received a message i quote:

Your documents are verified
2024-05-06
11:03:36

Congratulations! All your documents are successfully verified. Now you can enjoy playing on Mr.Bet to the fullest. Place bets, get big winnings and withdraw money. Start right away!

then one minute exact later you refused verification claiming it was a false preliminary check by the system only why even then message a client at all? i quote :

Your documents were not verified
2024-05-06
11:04:16

Thank you for the sent photos. Unfortunately, we cannot send your application to the financial department, as your documents do not meet our security requirements. Please go to the verification page and check the requirements. Correct the documents and send them via the upload form. If you still have any questions, please contact the support team.

now i am not sure i understand why a person must accept all terms and condition when rules aren't followed immediately. before playing everywhere runs verification prior but mr.bet choose when they feel like applying the rules set with in the agreement. since registered a year ago i have withdrawn winnings all under 100$ but still and never once asked or care to prove my identity ever. now i won over a month ago have been given multiple stories excuses directions etc and i don't understand.

i've been asked again as i have already done so over the paste 30 + days to send my bank statement. i uploaded it minutes ago and hope that this willb e the end to this long dragged out verification process.


rules regulations and terms and agreements are set for all parties to follow but not when one randomly feels like applying the law.

thank you and i really hope by the grace of god that i get rewarded my winnings that i rightfully won on April 7, 2024.

Dear KATHERINERYTAR,

We understand your feelings regarding verification and we assure you that our support team is doing the best we can to bring this issue to it's resolution. If the bank statement shows all necessary information it should be accepted.

Please don't hesitate to contact our support for more personalized help.

mr. bet for over a month and a half has done nothing but violate my personal information causing me stress while trying to cope with a chronic illness.

the now have blocked my account and stole my winnings with no explanation no phone care but only based on what they want to believe.

they claim i used funds from an account other then mine which is false and i will be contacting my attorney. my privacy has been invaded and they have frauded me. to which i will not accept. i am taking my notes to legal affaires.

i deposited funds from 2 of my accounts separate but both mine. both accounts under my authority and using solely my email address. one is a joint account with my sons name on it but still rightfully mine and i have all information to back that up.

i have used douzens on well licensed online casinos with remarkable service and help. no once was i ever treated with such disgust. i am furious and hurt. they are the only ones who i see all over the internet being complained upon never getting there winnings.

l rightfully won 3200 and it doesn't matter if its my name my husbands name my son etc they are only titled in the account for internal information reasons but they are all tied together with on etranfer connection being my email .

why i ask mr bet what are the appropriate departments called i was told it was confidential and i was not allowed to know the names of each department etc. that is alarming and a red flag. department names are confidential.

mr. bet has stole all my personal information and now blocked my account robbing my winnings. i will continue escalating this beyond this site because i will not tolerate being treated this way and i dont trust them with my documents. they forced me to give them my card number back and front bank account numbers and Much more which had nothing to do with etransfer. NOTHING. ALL CONFIRMATION FROM GIGAADAT REQUESTING THE MONEY AND CONFIRMING THE MONEY WAS RECIEVED . IT WAS SENT TO THEM BUT YET STILL THEY SAID IT WAS FABRICATED I MEAN REALLY? i gave information i said i wasnt comfortable with and yet was convince to in order to get my winning.

im feeling very violated and abused mentally and emotionally.
each rep had different information not one knew the same as the other.
i complied to every request , no one would call me and no one understood anything i would explain.