Mr.Bet Casino - Delayed post code correction and pending withdrawals

I ve just received this email from Mr. Bet, obviously contradictory with the informations they given me today, but let’s hope they’ll act accordingly.

“We would like to inform you that we have clarified your case with the relevant department. Please note that changing the postal code in this case does not affect the withdrawal request procedure. The change task is currently being processed by the relevant department, and you will be notified via email once it is completed.“

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear DARCYS,

Thank you for contacting us regarding your request for data modification in line with GDPR regulations. We appreciate your proactive approach to managing your data.

As per GDPR guidelines, such requests may take up to 28 days to process. We understand the importance of prompt action, especially concerning verification processes and withdrawals. Therefore, we strongly advise users to submit data change requests well in advance to avoid any inconvenience.

Rest assured, we have prioritized your request to ensure timely resolution. Our team is dedicated to expediting the process while adhering to GDPR compliance standards.

We appreciate your patience and cooperation throughout this process. If you have any further questions or concerns, please feel free to reach out to us.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint, when it comes to the withdrawal issue mentioned by the complainant.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, so far Mr.Bet has done the payments. Since my balance increased during this time I’ve been waiting, there are more 4000 euros left to pay, which shall happen in 15 April, according to Mr Bet withdrawal limits per week.
The data did not yet changed in my profile, but that didn’t compromised the payments so far.
Thank you

Dear @Darcys,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I would prefer to wait to confirm the case is resolved when all the payments are done, since there’s the matter of the change of data in my profile that must be done until 15 April, time when the 28 days must be observed to change personal data.
When everything is solved I’ll update the case here for sure.
Thanks

I’ve just received the notice that the personal data alteration is processed and for now I shall receive next week 5000 euros that are left to be payed.

Dear @Darcys,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, ive just received 2 emails from Mr. Bet today, informing that the pending withdrawal requests failed (5000€) and they didn’t give me any explanation why. I wrote asking them why and now I’m waiting for a justification.

Hello, I’ve just received 2 emails from Mr bet informing without any explanation that the pending withdrawal requests failed (5000€) and that the money was returned to my player account…
I wrote asking them why.

Dear DARCYS,

It appears that the delay in your withdrawals might be due to reaching your monthly payout limit, which is set at $15,000 per month. Your next payout is scheduled for May 1st. If you have any further questions or need assistance, please feel free to contact our support team for clarification.

I regret to inform this information is not true. Since April 2nd, 2024, I received €9900, so the monthly limit has not been reached. I appreciate the correction of this information because there is still €5000 to receive and it still does not reach €15000. The payments should have been done yesterday.

Hello, I’ve received this email from Mr. Bet, which clearly shows that they do everything they can to delay payments:

"We would like to inform you that we have received the response from the appropriate department. Unfortunately, your previous withdrawal request failed due to temporary technical difficulties. We apologize for the inconvenience."

This email contradicts Mr bet previous reply in this complaint.

Dear ASKGAMBLERS,

On the date 2024-04-15 , three withdrawal requests were submitted for sums of €1000, €2000, and €2000 respectively. It was communicated that the payout was scheduled for 2024-05-01 due to withdrawal limits. However, all these requests have failed, and the funds have been returned to the user's account.

There is only one successful withdrawal request for €1000 made on 2024-04-17. Subsequent to this, the user has not initiated any further withdrawal requests.

It is important to note that despite the failed withdrawal requests, the amount remains available for withdrawal on the user's balance.

Just to inform that until today this are the successful withdrawals made from MrBet:

02/04/2024: 1900€ +3000€
08/04/2024: 3000€+1000€
09/04: 1000€
17/04: 1000€

Total amount = 10900€

The remaining withdrawal requests are 2500€ and 1500€ which still doesn’t reach the monthly limit of 15000€.

I don’t know what’s happening with Mr. Bet, giving false informations about the withdrawals limits, giving ambiguous explanations saying that due to technical errors the last withdrawals failed.

As I said previously this is just a way to delay de payments, return the money to my player amount expecting that I play and loose the money.

This is not a transparent and honest behavior.
I’ve made the remaing withdrawals requests yesterday and must receive them next week.

Dear DARCYS,

Regarding your last two withdrawals, the "in process" status typically means that the funds have been sent to the inner payment provider for processing. However, if you're encountering issues with withdrawals or have concerns about the process, it's crucial to communicate directly with support team. They can provide more clarity on the situation and assist you in resolving any issues you may be facing.

It’s not me who’s having issues with the withdrawals. It is Mr Bet that is coming up with all sorts of arguments to cancel and not process payments on time. You canceled, saying I reached the monthly limit (which is false information) canceled saying it was due to technical problems, etc. I have already requested two withdrawals again and contacted support, but so far, I have not received any response.

Here is the response I received from Mr. Bet support, which shows the confusion they themselves create. All the values mentioned are wrong; they even talk about a weekly limit of 1500 euros when the monthly limit is 15000.
I am still waiting for the transfer of 4000 euros.
I have been playing at online casinos for several years and have never had such a disastrous experience.
From temporary technical errors to contradictory information, Mr. Bet does everything to delay payments and does not have an honest attitude.

“Hi, Marta!

Thank you for reaching out to our team! Recently, you contacted us regarding the withdrawal request.

Please note that we are a legal and licensed casino. We are not seeking to deceive our customers, and all information about our license can be found in the footer of our homepage.

As I can see, your payment of 2,500 EUR and 2,500 EUR has already been processed by us. Please wait until the payment is transferred by your payment provider. I hope it will be processed successfully soon. Please note that the bank transfer processing time is 1 to 5 business days from the moment the payment provider approves your request. Please note that the processing time by the payment provider may take up to 5 business days.

The previous withdrawal request of 2,000 EUR and 2,000 EUR unfortunately failed due to temporary technical difficulties. The withdrawal request of 1000 EUR was successfully processed. You were informed of the weekly limit of 1500 EUR before the withdrawal failure of 4000 EUR, which had already been processed by us and was being processed by the payment provider. Since the funds returned to your gaming account, the limit was not applied. Kindly wait for the withdrawal procedure to be finalized.

Please contact us if you have any further questions. We will always be happy to assist.

Sincerely,
Tiago
Game Club Support Manager”

Dear DARCYS,

Please note that your withdrawal request may take up to 5 business days for processing by the payment provider. We appreciate your patience and will update you once it's completed. Feel free to reach out if you have any questions.

Hello, until today I regret to inform that I still didn’t receive the 4000€ (2x2000€).
This payments should have been done 10 days ago if Mr bet didn’t canceled them without reason (first saying it was due to temporary technical problems and also because I reached the withdrawal limit of 15000 which is also false as you can state in my previous complaints about this issue.
This are the payments I received so far:
02/04/2024: 1900€ +3000€
08/04/2024: 3000€+1000€
09/04: 1000€
17/04: 1000€

I already wrote to Mr bet support and it’s always the same reply: the status of this payments are still “in process”.

Until today I didn’t receive any email confirming the success of the payments and didn’t receive them in my bank account.

Thanks.

Dear DARCYS,

Thank you for reaching out and sharing your concerns about the pending payments. We understand how frustrating it can be to experience delays, especially when you're eagerly awaiting funds.

We kindly ask for your patience until today, as it's the 26th of April, and typically, withdrawals should update their statuses to "success" by now. However, if you still haven't seen any changes or received confirmation emails regarding the payments, please don't hesitate to contact our support team again. We're here to assist you and ensure that this matter is resolved promptly.

Thank you for your understanding and cooperation.

As everyone can notice, no justification from Mr Bet, the status of the payments is still the same. Always delaying payments without any consideration.

Hello, just to update this case:

Since April 8th, I had made two withdrawal requests totaling €4000, which were canceled by Mr.Bet. First, they said there was a temporary technical issue, then they said I had reached the monthly withdrawal limit, which is a lie. I made the withdrawal requests again on April 19th and still haven't received the payments. I wrote to support today, which says the payment has already been processed (I have no idea when) and that I should wait for 5 business days.
I sincerely hope that Mr Bet is not delaying further more this payments that I’ve should received several days ago.

Let’s see what happens now.

Dear ASKGAMBLERS,

We are writing to inform you that as of April 30, 2024, the last batch of user withdrawals has been successfully processed in accordance with our regulatory obligations.

Furthermore, we would like to confirm that following the completion of these transactions, a user submitted a request for the deletion of all their personal data in compliance with the General Data Protection Regulation (GDPR).

Should you require any further information or documentation regarding this matter, please do not hesitate to reach out to me directly.