Mr.Bet Casino - Delayed initial payment 6500

***correction straight answers and my payment after 15 now 16 days.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

I hope this message finds you well.

We are writing to inform you that the user is still undergoing verification. To complete this process, we require the user to provide a full transaction receipt, including the date and time of the payment, transaction details, and the names of both the sender and the recipient.

Thank you for your attention to this matter.

so just to confirm. you want me to send you the exact information i have already sent you, that you use to verify me twice? you already have all that, hence being verified TWICE.

19 days and counting they have been verifying.

they have had this years tax return, my drivers license with a selfie. i had paid with paysafe, so they have the receipt of the paysafe code i used. they have a pdf of my paysafe wallet showing my name and email on the pdf along with other deposits i made to their site. i should also mention my paysafe account is already verified, so im being verified that im verified with paysafe.

as i have mentioned to them numerous times to them. the paysafe code i had entered, was directly through their site. which means it will not show up in my history in my paysafe wallet. it dose how ever show up in my deposit history at mrbet showing a date but NOT a time of deposit. i have the receipt which shows the date and my email in the ss also showing the 16 digit code i entered directly into their site. i go to find the time of deposit they requested and it maybe just a coincidence but i did not receive a "successful transaction" email which i usually do which would also prove a time of deposit. now i have requested my play history was said date which they have also failed to provide. unlike most online casinos you are not able to print you history off on your own. you can view it, but they do not give you the option to print it or email to yourself.

Dear HOFDEEZ,

We understand your concern. However, for verification purposes, we require the full transaction receipt of 10.00 CAD on 2024-06-28 02:49:48 UTC, including payment details and sender/recipient information for further verification. It is expected that you have this receipt for verification purposes. Please contact the support of your payment method to obtain these details.

Additionally, please clarify why the timestamps and dates on the uploaded statement do not match the deposits you made.

Thank you.

As I have requested a dozen times now, give me the last four digits of the 16 digit code and I can provide what you want. So we are wasting more time going back and forth.

And I have already sent you all that info you requested, with what code I entered last. So double check what I've uploaded

the transaction and code delivered to my email. as for the time issue, im sure your aware we are in different time zones.

Dear HOFDEEZ,

We hope this message finds you well.

We are currently trying to verify your recent payment, but we need some additional information from you. Could you please clarify what struggles you are experiencing in providing us with the proof of payment? We are not entirely sure which email you are referring to.

For verification purposes, we require the full transaction receipt of 10.00 CAD made on 2024-06-28 at 02:49:48 UTC. This receipt should include all payment details and the sender/recipient information. It is expected that you have this receipt for verification. Please contact the support team of your payment method to obtain these details if necessary.

If you have received an email confirmation letter from your payment provider, please provide that as well.

Thank you for your cooperation and understanding.

again thanks for everyone's time. im going to try and articulate myself a little better. there seems to be some confusion, and i hope with these SS i attach will help clear things up. as we all know there are two forms of paysafe (see attached ss). there is paysafe with registration which connects to your paysafe wallet. and there paysafe classic/pin without registration that you buy a 16 digit pin that you can use with out having to put your personal information out all over the web that dose not connect to your wallet. this particular transaction i opted for the $10 classic pin paysafe, as in the past ive had my credit card ran up from 3rd party sites ive entered my info into. so when i choose mrbet to play on, i saw that they accepted paysafe, and seemed to accept what paysafe stood for, ill quote the mrbet web site "✔Safe and secure: You don't need to provide personal details to buy a Paysafecard or share your banking details. It's a discreet way to pay as there's no risk of data being leaked to third parties." (see attached ss). So i think this is where some of the confusion is, and why i have some trust issues with giving my banking info out. on one had you have mrbet endorsing paysafe as a viable option for those who prefer to keep their anonymity, and also have the option to enter this 16digit code straight into their site. then when it doesn't work in their favor they just throw everything that paysafe is meant for out the window. why even have that as an option on their site if they dont even follow what they are advertising? im suppose to trust someone that keeps moving the goal posts every time it doesn't work in their favor? i have attached the receipt that i had paid for the code and it was delivered to my email according to what you advertise on the site that should be more then enough. red flags shouldnt be flying around for a $10 paysafe code. hope this makes thing a little clearer . and thanks for your time.

i know in my day to day life, if i take a clients money i better deliver what they want. i cant take their money then after say ahh well i going to change what we had agreed upon because it will be better for me. gone are the days when when someone's word actually meant something.

i played by the rules, i used the deposit method that was on the site as an option. and it was finally my lucky day. there is no way i can get some of that info they want given the method of deposit they gave me an option of. i am now being penalized for their chosen methods of deposit, and that is not right. they should take the paysafe 16 digit code off the site as a deposit method if they cant verify everything they need to. again not my fault. thanks for your time

Sorry i was re reading what date you had just requested and the time change may have screwed me up. I think I have found what you are requesting along with a ss showing the time difference. This has just been a frustrating process and hopefully this is what your looking for.

Dear HOFDEEZ,

Thank you for your message and additional clarifications. We have forwarded the information you described in the complaint thread to our specialized department. We are currently awaiting further clarifications and will update you as soon as we have more information.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

To verify the user's deposit, it was necessary for the client to provide proof of the deposit, specifically a statement or transaction receipt from their paysafecard account. This is to ensure that the deposit was indeed made from the user's funds and credentials.

For deposits made via paysafecard, the user is required to log into their paysafecard account, and thus, the deposit should be reflected in their transaction history. The user provided us with a statement, but the deposit in question was not included. The user claimed it was a voucher and did not provide any additional documentation. Based on the provided documents, we could not confirm that the deposit was made from the user's account, and therefore, the user did not complete the verification process.

Regarding the last comment:
According to clause 3.3.3, we have the right to request additional verification concerning the user's payment methods and other documents necessary for verifying winnings. We invoked this clause in this case.

The screenshots uploaded and shown by the user do not assist in verifying this deposit, as they do not contain information that demonstrates that the account belongs to the user.

Dear Mr.Bet Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the matter along with evidence where it is clearly visible that the player didn't pass the KYC procedure. 

As per the AGCCS Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to suppor­t@a­skg­amb­ler­s.com.

Thank you in advance.

Dear ASKGAMBLERS,

Thank you for your message. We are currently gathering the required evidence regarding the player’s KYC procedure and will provide it as soon as possible.

Please note that verification remains available to the user, but we have not yet received the necessary documents mentioned in our previous response.

Thank you for your patience.

Dear ASKGAMBLERS,

We would like to inform you that the user's verification has been successfully completed. However, please note that according to rule 3.3.3 of our casino's policies, the payment manager may carry out additional verification procedures for any cumulative withdrawals exceeding 2000 euros (or the equivalent in your currency). Furthermore, we reserve the right to implement such procedures for smaller withdrawals as well.

Thank you for your understanding.

Dear @hofdeez,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.