Mr.Bet Casino - Customer support has not responded to my inquiries

Hello Mike90,

We can confirm on our side that your documents were successfully uploaded. While we cannot yet see which specific files were submitted, they are currently under review, and we have already asked our verification team to take a closer look.

Could you let us know what exact issue you’re facing when trying to upload the proof of your Skrill account? If possible, please share screenshots of the error. This will help us understand the problem more clearly and provide more precise assistance.

In the meantime, if the issue persists, we recommend trying to upload the document from a computer or using a different browser on the verification page.

I have tried to upload from different browser but it says: The verification data does not match the information you provided.

there is same email address and all other same information in picture.

Still not resolved. Their site wont let me upload my information and their support email answers me that it has to be uploaded from their site.

Hello Mike90,

Our technical team has confirmed that you were unable to upload the proof of your Skrill account due to a system issue. This has now been fixed, and you can try again. All other documents have been successfully uploaded, so please allow some time for the verification process to be completed.

No, i still cannot upload the information from your site. Still not solved and this seems like a scam now. Stay away from this site! They wont pay your winnings!

Please askgamblers help me to get my 160€

Hello Mike90,

Thank you for waiting. Your documents have been successfully checked and unfortunately rejected. You were asked to provide a photo of a document confirming your identity and a photo of a document confirming your address. The first document was rejected due to poor quality, the second because it was uploaded damaged. Our support team has sent you detailed instructions on the parameters of documents that will be accepted.

Please upload the documents to the verification window and we will be happy to review them.

Dear @Mike90,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.