Beschwerde #27 Monsterwin Casino

Withdrawal is still pending 17 days later

Von znorbi

vor 1 Monat

My withdrawal is still processing after 17 days. I had enough at this point. Contacted live chat support 10+ times, they said they sent reminder message to the related department, but nothing happening. The money is 70.000 HUF, around 195 EUR. No any other emails, notification was sent from the casino. The bonus emails are still arriving to deposit more, but this is nonsense.

Unseriöses Casino Monsterwin Casino

Grund Verzögerte Auszahlung

Betrag Ft70000

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear Monsterwin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Monsterwin Casino Beschwerde-Statistik

Gelöst 10 / 12

Durchschn. Betrag $1,673

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Pending withdrawal

Dear Customer Service!

I would like to file an official complaint against Monsterwin casino regarding a withdrawal of 150,000 HUF that I initiated 18 days ago via bank transfer. According to the casino's policy, bank withdrawals take 3-5 business days, so my transaction status is "Under Review".I contacted customer service several times via live chat and email, but they always said "everything is fine with my account and don't worry, my money is safe". I never received an answer as to why the money hadn't been transferred yet. They didn't ask for any identification documents, and there's no notice in my profile to do so.
I followed the rules completely, I didn't break the bonus terms. I think the casino is deliberately stalling for time without any justification.
Thank you for your help in resolving the matter.
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Hey!

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