Beschwerde #18 Monsterwin Casino

Failure to pay out winnings from casino

Von Stein M.

vor 10 Monaten

I have been in contact with the casino several times in the last week. Where I have asked when the withdrawals that I made on 5-7/7-25 totaling 15000 kr will be paid out. But to no avail.

The withdrawal is still listed as unprocessed and the promises from the chat agent have not been reliable.

I have informed the chat agent that I am now submitting a complaint to Ask Gambler and am also considering informing Revolut that they have a company that is not paying out to its customers.

Unseriöses Casino Monsterwin Casino

Grund Abgelehnte Auszahlung

Betrag kr15000

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hoppen

• Norwegen

vor 10 Monaten

I filed a complaint with Monsterwin casino about non-payment of withdrawals. These funds have now been paid out with your help. So I would like to thank you for your help.

AskGamblers

• Support Team

vor 10 Monaten

Dear @hoppen,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Monsterwin Casino

• Representative

vor 10 Monaten

Dear Hoppen,

We are pleased to inform you that your withdrawal request of 10,000 NOK has been successfully completed.

Kind Regards,
MonsterWin Casino Team

Monsterwin Casino Beschwerde-Statistik

Gelöst 10 / 12

Durchschn. Betrag $1,673

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

Monsterwin Casino Beschwerden

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Pending withdrawal

Dear Customer Service!

I would like to file an official complaint against Monsterwin casino regarding a withdrawal of 150,000 HUF that I initiated 18 days ago via bank transfer. According to the casino's policy, bank withdrawals take 3-5 business days, so my transaction status is "Under Review".I contacted customer service several times via live chat and email, but they always said "everything is fine with my account and don't worry, my money is safe". I never received an answer as to why the money hadn't been transferred yet. They didn't ask for any identification documents, and there's no notice in my profile to do so.
I followed the rules completely, I didn't break the bonus terms. I think the casino is deliberately stalling for time without any justification.
Thank you for your help in resolving the matter.
Tímea Molnár

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Hey!

I tried withdrawing my winnings from Monsterwin casino 14.4.2026. After couple of days, all of my withdrawals were cancelled without a reason stated and I am not able to make any withdrawals anymore. After chatting with multiple customer support persons, one of them told me my account needs to be verified via their websites verification section but I am not able to do that, since for my account it says that no verification is required. I have asked the customer support to make the verification available for me without any luck. So now I can't withdraw my winnigs/verify my account and the support is doing nothing to fix this issue.

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I have been waiting for my withdrawals from MonsterWin for over a week, and they have still not been processed.

I currently have multiple pending withdrawals, including €800, and there has been no progress.

The support team keeps providing generic responses such as “please wait” without giving any clear explanation or timeline.

I was also informed that a newer withdrawal may be processed before an older one, which is highly irregular and raises serious concerns about fairness and transparency.

Despite contacting live support multiple times and sending emails, I have not received any meaningful update or resolution.

This situation is unacceptable. I expect withdrawals to be processed in a timely and transparent manner.

I am requesting the immediate processing of all my pending withdrawals and a clear explanation for these delays.

If this issue is not resolved promptly, I will continue escalating it through all available channels, including regulatory authorities and public platforms.

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I am filing a complaint against monsterwin.

I requested a withdrawal on Saturday July 27, 2025. According to Monsterwin policy, withdrawals are supposed to be processed within 3 business days, excluding weekends. This means that processing should have started on Monday and removal should have been finalized by Wednesday July 30, 2025 at the latest.

Today is Friday August 1, 2025 and the verification stage of my withdrawal is still pending. I have not received any communication from the support team explaining the delay.

I have complied with all site rules, my account is in good standing, and I am willing to provide all necessary KYC documents upon request. I also contacted customer service, but received no satisfactory response.

I am attaching all relevant evidence, including screenshots of the removal request, status and support messages if available.

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Thanks to AskGamblers for your help.

Sincerely,

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I sent a withdrawal on 14/07/2025, and after 4 days they cancelled it. And I contacted them several times in their customer service. They say that my provider is the issue, so I called my bank, and they said that they never received a payment or blocked a payment.

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Right now, I can barely play on this casino because I dont know if I can withdraw my winning money

So I tried asking on AskGamblers to see if you can help me

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