Beschwerde #23 Monsterwin Casino

Cancelled then resubmit now wait

Von Sneufeld

vor 8 Monaten

Played through the requirements for the bonus I was awarded. I then submitted my first withdrawal on September 22nd. September 23rd it was cancelled for no reason. I chatted, they said it happens but didn’t explain why but said to resubmit. I did. Had to wait 24 hours for a 2nd withdrawal and another 24 hours for my 3rd. I have been waiting since September 23rd with the same canned responses. I can only request 3 withdrawals at a time so I have remaining funds that I would like to withdrawal as I’ve gone through the requirements but again I’m told…wait. They said 48 hours but it’s been several days with no movement.

Unseriöses Casino Monsterwin Casino

Grund Verzögerte Auszahlung

Betrag $2250

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sneufeld

• 1 Bewertungen

vor 7 Monaten

Thank you. With your assistance I have successfully received my withdrawals. I hope that my suggestions will be considered for future gamers on your site as I do like the games and don’t want people to go through the unnecessary delays.

AskGamblers

• Support Team

vor 7 Monaten

Dear @Sneufeld,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Monsterwin Casino

• Representative

vor 7 Monaten

Dear Sneufeld,

Thank you for reaching out to us.

After conducting a thorough review of your account, we are pleased to inform you that your withdrawals which you initially contacted for have been successfully processed and completed on our end.

We also noticed there is a recent withdrawal requested, we kindly remind you that the estimated processing time is approximately 3 business days, starting the day after your initial submission. Please note that weekends are not business days.

We truly appreciate your understanding and patience in this matter, and we are here to help if you have any further questions or concerns.

Best regards,
Monsterwin Team.

Monsterwin Casino Beschwerde-Statistik

Gelöst 10 / 12

Durchschn. Betrag $1,673

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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