Beschwerde #62 MalinaCasino

Waiting for payment more than 3 months

Von giveltini

vor 2 Jahren

After playing in Malina for some time on 08/06/2023 I received an email informing me that their services would no longer be available in my country. Following the closure of my account they would pay any active balance. At that time I had a balance of 1430€ in my gaming account.

Since I don’t have access to my account anymore I was only able to come in contact with Malina support by email. On 09/07/2023 I received an email informing me that they couldn’t close my account because there was an active balance. Hence, they had sent a request for a manual withdrawal to their finance team on my behalf.

More than 2 months since their last email I still haven’t received my funds and there is no update on the issue from their side. I sent email to their support to ask for explanation for the delay but there was no response.

I kindly request the help of Askgamblers to solve the matter and receive my remaining balance of 1430€.

Unseriöses Casino MalinaCasino

Grund Verzögerte Auszahlung

Betrag €1430

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

giveltini

vor 2 Jahren

Dear All,

I have received my funds and i concider the issue resolved. Thanks AskGamblers for all your help and support.

AskGamblers

• Support Team

vor 2 Jahren

Dear @giveltini,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

MalinaCasino

• Representative

vor 2 Jahren

Dear all,

Please be informed that we have initiated the remaining balance of the customer to be paid in three installments:

Will be processed in according with the following schedule:

500 EUR — 28.09.2023;

500 EUR — 29.09.2023;

430 EUR — 30.09.2023.

We sincerely hope this helps resolve the case.

Best regards,

MalinaCasino Customer Support

MalinaCasino Beschwerde-Statistik

Gelöst 48 / 50

Durchschn. Betrag $3,840

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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I used the same payment method as for my deposits
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Each cancellation happened exactly on the last processing day
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My withdrawals are repeatedly cancelled
I am receiving only generic responses from support
No clear explanation or timeline is being provided
I believe the casino is intentionally delaying my withdrawals.
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I have complied with all Terms & Conditions
I have not received any clear explanation for the delays or restrictions
Customer support has only provided generic responses and no timeframe for resolution

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The three active €500 withdrawals that I have been waiting on for a month to be processed

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Account Information:

Current Balance: $18,312.10 NZD (INCLUDING PENDING WITHDRAWAL)

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Withdrawal Amount Date Requested Days Pending

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#2 $1,000 March 8, 2026 5+ days

#3 $500 March 11, 2026 2+ days

Important Context:

Malina Casino has imposed a $1,000 daily withdrawal limit and a maximum of 3 pending withdrawals at any time. I am following all their rules—I have submitted the maximum allowed withdrawals and am waiting my turn in their queue. Despite this, they have violated their own processing timeline.

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"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

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Received emails from support agents Meddy and Froy who admitted "apologize for the delay" (attached)

Sent a formal complaint to [email protected] as required by their Section 13.4

Waited patiently but took no action

Evidence below (can provide upon request):

Screenshot of Section 6.15 from their Terms

Email correspondence with Meddy and Froy admitting the delay

Screenshots showing my $18,312 balance (INCLUDING 3 WITHDRAWAL REQUEST)

Screenshots of my 3 pending withdrawal requests with dates

Copy of my formal complaint sent to complaints@

Screenshot of Section 13.8 showing Malina directs players to AskGamblers for external dispute resolution

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I demand the immediate processing and payment of all my pending withdrawals. I have a total balance of $18,312.10 that I have legitimately won. I have a clean 8-month playing history with over $30,000 in deposits and some withdrawal as well, and I have not violated any bonus or account terms.

Why AskGamblers Should Intervene:

I have already reviewed AskGamblers and found multiple resolved complaints against Malina Casino, including:

A €26,000 case that was RESOLVED

A €500 case with the exact same "3-day policy violation" that was RESOLVED

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Confirmation:

I confirm that:

I have read the AGCCS guidelines

I have not violated any casino terms

I have not played while waiting for these withdrawals

All evidence provided is genuine

I am following all their withdrawal rules (limits and 3-pending maximum)

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