Beschwerde #20 Mafia Casino

Withdrawals Blocked

Von Chasseuralp1

vor 4 Monaten

Hello,

I am contacting you regarding a withdrawal request submitted on January 13 from my account. To date, the withdrawal is still pending (15 days) and has not been processed.
In addition, my verification documents have still not been approved, despite being submitted around the same date.
When I follow up, I am told to wait, but I have not been given any processing date or any clear information explaining the reason for the delay.

Please confirm:

the exact status of the withdrawal,
the reason for the delay/block,
the estimated processing date.

Kind regards,

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag $500

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear @Chasseuralp1,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mafia Casino

• Representative

vor 2 Monaten

Dear @Chasseuralp1,

We were informed that your last withdrawals will be completed in the nearest time.

We kindly ask you for your patience.

Thank you again for your understanding.

Kind regards,
MafiaCasino Team

Chasseuralp1

vor 2 Monaten

Thank you for the update.

Mafia Casino

• Representative

vor 2 Monaten

Dear @Chasseuralp1,

We kindly inform you that there are two pending withdrawals on this point, which they were asked on 25/3 and today. We will need some more time till these withdrawals are completed from our payments team.

Thank you all for your patience.

Kind regards,
MafiaCasino Team

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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