Beschwerde #23 Mafia Casino

50000 NOK withdrawal delayed

Von Omaxi

vor 4 Monaten

Hello,

I submitted a withdrawal request on January 21st, 2026, and as of today, the withdrawal is still pending with no concrete timeline provided. The total amount of the pending withdrawal is 50,000 NOK.

I am aware that my account has a daily withdrawal limit of 5,000 NOK. However, despite this limitation, no withdrawals have been processed at all since the initial request, and no payments have been received.

I have contacted Mafia Casino's live chat multiple times regarding the delay. Each time I receive generic responses stating that the casino is experiencing delays, that there is no danger, and that the finance department is working on the matter. No estimated processing time has been provided during any of these conversations.

In order to avoid any delays, I proactively asked the casino if I could submit my KYC and verification documents in advance. However, I have not received clear instructions or a request for specific documents, despite my willingness to fully cooperate.

For deposits, I used a Revolut one-time virtual card. The original deposit was funded from my personal bank card to my Revolut account, and then paid to the casino using the Revolut virtual card. I can provide full documentation for proof of identity, proof of address, proof of ownership of the Revolut account, and proof of the full deposit flow from the bank to Revolut and then to the casino.

At this point, more than a reasonable processing time has passed, and communication from the casino remains vague and repetitive. Based on similar cases involving this casino, I am concerned that the withdrawal is being unnecessarily delayed.

I kindly ask AskGamblers to assist in mediating this case and helping ensure that my withdrawal is processed without further delay.

Unseriöses Casino Mafia Casino

Grund Verzögerte Auszahlung

Betrag kr50000

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Omaxi

vor 3 Monaten

Hello,

I would like to inform you that I have now received the remaining payment, and the full amount has been settled. The matter is therefore resolved and the case can be closed.

Thank you very much for the support and assistance provided throughout the process from both sides — it has been greatly appreciated.

Kind regards,
Omaxi

AskGamblers

• Support Team

vor 3 Monaten

Dear @Omaxi,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Omaxi

vor 3 Monaten

Hi,

Update: I have now received an additional payment of 15,000 NOK. However, there is still 25,000 NOK remaining to be paid. I will continue to update as the situation progresses.

Mafia Casino Beschwerde-Statistik

Gelöst 21 / 22

Durchschn. Betrag $2,615

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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License: Anjouan (ALSI-152406028-FI2)

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