LuckyWins Casino - This casino refused to pay me again 4079 CAD

We are very sorry to hear about your experience with LuckyWins.
Due to AMLD regulations and license requirements we have to process the withdrawals via the same payment method that was used for depositing. In this case the deposit was made via card, but due to technical limitations is unable to request the withdrawal to their bank account. Our solution is a manual withdrawal via bank transfer – a somewhat lengthy process during which the player's account has to remain disabled. The manual withdrawal is currently being processed by the PSP team; as soon as the funds are sent, we will reopen the account.
Please accept our sincerest apologies for any inconvenience caused, we are committed to rectifying this situation for you.
Kind Regards
LuckyWins

I have encountered technical limitations, which are not my responsibility. I deposited funds using my credit card and e-transfer through Loomio, yet neither of these options is available for withdrawals. My account was abruptly closed. Is this standard procedure for all players, or is it specific to my account? If it’s just me, what makes my situation unique enough to warrant closing my account and manually processing the withdrawal?

I've repeatedly mentioned that my Canadian bank cannot accept withdrawals via bank transfer, but you continue to insist on this method, despite previous attempts and your agents' recommendation to use the 'MuchBetter' app for withdrawals. Why weren't these limitations disclosed after the successful withdrawal using the app two weeks ago?

Dear amirhparizi,
To avoid a situation where funds are already sent, but the player was able to play it, we've temporarily disabled the account. Perhaps an oversight on our part is that I see no records of coordinating this and getting the consent for manual withdrawal. At this point the withdrawal is complete and the account has been enabled.
Please accept our sincerest apologies for any inconvenience caused, we are committed to rectifying this situation for you.
Kind Regards
LuckyWins

Dear @amirhparizi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.