LuckyWins Casino - False bonus terms violation and all my winning fortified

Dear LuckyWins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgambler Team,
LuckyWins casino is not responding. They might have no answer on my complaint and the evidences.

Dear @sachunarke,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

Ok I agree but casino should at least respond here whatever evidence they have like I shared all the evidences.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Askgambler Team,
Can you please mention LuckyWins casino here in this ongoing complaint? Casino is afraid to respond I think.

Dear all,

We would like to start off with an apology for not attending to this complaint earlier.

There was a recent handover of forum login details due to which we only became aware of it today. We immediately conducted an investigation to determine what went wrong here.

In short, we found that the player did not violate the terms and conditions of their bonus and all bets they placed, including the ones made in "1 Reel Panther" were valid and no adjustments should have been made. Unfortunately, our colleagues made an error when interpreting the game results and made an incorrect adjustment.

As a result, we have restored the player's balance in full, returning 16421.45 INR, and will also provide the customer with a small consideration for the inconvenience caused. We will also analyse what led to the incorrect interpretation of the game results and what we can do to avoid making similar mistakes in the future.

We apologise for any inconvenience and hope that our response resolves the issue.

Best regards,

Lucy @ Luckywins

Dear @sachunarke,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgambler Team,
Yes my issue is resolved and I received my confiscated winnings back to my gaming account. Thanks a ton again for giving a second chance by reopening this complaint after my request. I am proud to announce that yes this is the genuine platform Askgambler Team made available to raise player's issue

This is not the first complaint which Askgambler Team helped me to resolve. Thank you so much again :)

Aside, LuckyWins casino I am also thankful to you for conducting the review once again on my issues.

Thanks alot and I acknowledge that my issue is now resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.