Live Casino - 5 days passed still a Neteller Deposit not added



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khalil2929 Bangladesch
Veröffentlicht am 4. Juni 2020

I have never seen a bookie who doesn't have instant neteller deposit service! I have deposited funds with my neteller 5 days ago still the balance is not added! I am repeating again, 5 Days passed still they didn't credit me a deposit! All they are doing is drama. Their live chat service don't have any power even they can't contact their financial team to take a look fast.

I have submitted my neteller screenshot all things and 5 days passed still they didn't credit me my funds! These guys have no right to operate a gambling site. Their license should be void.

Veröffentlicht am 5. Juni 2020

Dear KHALIL2929,
We apologize so much that you couldn't feel the best experience playing at Live Casino.
Your request was submitted to the finance team, and we are doing our best to resolve the issue within the nearest time possible! Thank you very much for your patience and cooperation!

khalil2929 Bangladesch
Veröffentlicht am 5. Juni 2020

It has been a week and you can't even add funds which I deposited via a instant payment processor Neteller?
You are mimicking the same thing over and over again that I need to wait? Is this a joke? Your licence should get cancelled.

Veröffentlicht am 8. Juni 2020

Dear KHALIL2929,
We are kindly informing you that the deposit has been delivered to your account balance.
We are very sorry for the temporary inconvenieces, sometimes this can happen, and we will do our best to avoid such situation in the future.
Wish you good luck, and have a nice day! Thank you for your patience!

Veröffentlicht am 8. Juni 2020

Dear @khalil2929,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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