Beschwerde #28 Legiano Casino

8000 euros disappear

Von drrsistem

vor 1 Jahr

On March 17th at around 8:50 PM, I had €17,499 in my Legiano casino account, as can be seen in the attached screenshot. At that moment, due to maintenance work, the casino website was continuously closing, and right around 9:00 PM, when validating a bet of €8,000, my session was closed. Upon logging back in, I could confirm that the bet had not been registered in the system, but the €8,000 had been deducted from my account. I am attaching a screenshot from March 18th where it shows that my balance had been reduced by €8,000. In the casino system, there is no operation recorded between the night of March 17th and the morning of March 18th that would justify this missing €8,000. I filed a complaint with the casino and the response is always the same: "they acknowledge that something happened and that the €8,000 disappeared, but they are investigating it...". Forty-five days have passed and I am still waiting...

Unseriöses Casino Legiano Casino

Grund Software-Aussetzer

Betrag €8000

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Legiano Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

drrsistem

vor 9 Monaten

I'll try to summarize the information to see if we understand each other better: - I place the 8,000 euro bet. - I receive the accepted bet notification. - I am logged out of the casino. - I log in and the 8,000 euros have been deducted from my balance, but the bet doesn't appear in my history. - After complaining, you verify that the 8,000 euros have indeed disappeared from my balance and return them to me. - Now I'm claiming the 4,000 euros from the winnings from the bet placed and approved by the casino. - You ask me for the history. - In this case, since it's a system error, it doesn't appear in the history. - Now all I ask is that you give me the 4,000 euros I'm owed or that you remove me from the casino.

drrsistem

vor 9 Monaten

Good afternoon, as you know, the 8,000 euros disappeared because the bet wasn't recorded in the game history. You've already returned the 8,000 euros to me, but the corresponding winnings (4,000) are missing. Since this is a system error, you should look for the moment when the 8,000 euros disappeared (when I placed the bet). The system indicated that the bet was accepted, so those 8,000 euros were used to place the bet. This information doesn't appear in the game history, but just as you saw that the 8,000 euros disappeared, verify that it was when I placed the bet.

drrsistem

vor 9 Monaten

Legiano Casino Beschwerde-Statistik

Gelöst 39 / 39

Durchschn. Betrag $2,270

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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