Beschwerde #19 Legiano Casino

262 euro withdrawal not paying out

Von 7eki

vor 1 Jahr

Dear Askgamblers!

Please help me, because i deposited to Legiano Casino last weekend (2025.03.10 2:13AM) and wanted to play a bit. I have deposited about 237€ (so just 24€ won, its nothing I think). On monday morning 4 AM I decided to take out my money. This is 5 days ago and the request is still not changing anything... I wrote every day to the support and saying completly the same every time... something not working, they are sorry to me, be patient... My emotions are really bad now, and I would like to do something to get back my money. This time it is endangers my life. Can you please help me?

Unseriöses Casino Legiano Casino

Grund Verzögerte Auszahlung

Betrag €262

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

7eki

vor 1 Jahr

The money arrived!

Thank you.

AskGamblers

• Support Team

vor 1 Jahr

Dear @7eki,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7eki

vor 1 Jahr

Today I got an email from Legiano. They said the payout is completed, but the money will appear about 3 days. I am so hopeful now. Now I am just waiting and if the money arrives I will write it here!

Thanks a lot.

Legiano Casino Beschwerde-Statistik

Gelöst 39 / 39

Durchschn. Betrag $2,270

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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Transaction ID:
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Here is the precise timeline of events, supported by the attached screenshots:

May 7, 2026 (01:56): I sent an initial official email to ⁠[email protected]⁠ requesting immediate self-exclusion, explicitly stating: "J’ai un grave problème de jeu et je dépense tout mon argent. Je veux une auto-exclusion le plus rapidement possible." (Translation: "I have a serious gambling problem and I am spending all my money. I want a self-exclusion as quickly as possible.")

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May 8, 2026 (12:58) & May 9, 2026 (12:39): Since no protective action was taken, I reiterated my demand for immediate exclusion and specifically demanded that they stop sending promotional emails.

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Instead of immediately blocking my access as required by regulations protecting vulnerable players, Legiano Casino left my account fully active, allowing me to make the following deposits long after they received my exclusion requests:

May 14, 2026: 4 consecutive deposits of $80.00 (Total: $320.00)

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Sincerely,

< email sent to the casino >

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Site link: https://legiano342512.com/en/

I can send proofs via email

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