Kingmaker Casino - Delayed Payments and disabled my live chat

Dear Bilalasjid,

We kindly request you to upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.

We respectfully recommend that you upload the documents in PDF format through the verification tab in your profile.

Additionally, please ensure that the document has not been edited or modified. Kindly upload the PDF in its original form. Thank you.

We look forward to your update.

Kind regards,
Kingmaker Casino team.

Dear @Bilalasjid,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Kingmaker Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Again they ask for few new documents and I submitted pdf in all sections but not a single issue resolved

Still not a single issues resolved

12 days passed again my chat blocked 2 withdrawal 6000 pending remaining balance is 45000 euro still not resolved I submitted multiple times documents it’s seems they are intentionally ignoring . I received multiple withdrawals with same account even with higher amount . Block my chat and not responding at email is suspicious please help me to resolve this issue . Thanks

Dear Bilalasjid,

Please be advised that we are unable to proceed further with your request until the verification process has been completed.

Therefore, we kindly suggest you to upload the necessary documents as per the requirement, to complete the verification of your account.

We respectfully recommend that you upload the documents only in PDF format, through the verification tab in your profile.

Please be advised that the following documents are required:-




 Please upload a proof of address in PDF such as a utility bill, bank statement (not digital) or any government issued document from the last 6 months, including your name and address.





 Please provide a transaction history from your bank linked to your GooglePay for February, with visible incoming and outgoing transactions including deposits to casino. The document must be in PDF.





Please upload a photo of your ****9426 credit card’s front and back, showing first 6 and last 4 digits, middle 6 digits and CVV code have to be covered. Not covered documents cannot be accepted.





Please provide a transaction history from your bank linked to your Googlepay and Applepay for February 2026, with visible incoming and outgoing transactions including deposits to casino. The document must be in PDF.


Please ensure that the transaction history provided is original and has not been edited or modified. The document must be exactly as issued by bank, without any alterations or hidden details. As it is necessary to review all transactions and deposits, including those made to our account,

The previously provided statements do not reflect all deposit transactions. We recommend you to share the complete bank statement as per the aforementioned requirement.

We look forward to your update.

Kind regards,
Kingmaker Casino team.

Dear All , Most respectfully I am writing the truth in this 15 days process how much this is suffering while communicating with them
1-When I was providing my old adress this was at all documents and they was not approving at all i give more then 7 documents which was matching with profile adress now i have updated new Adress and reported them and give them all fresh documents still not approved ,I give driving license , Bank statement , Local Government letter as a Adress still hanging this matter.
2-Google pay … I never ever use google wallet in my life I shared all just 2 transactions did it accidentally while depositing I selected Google pay instead of Apple Pay I shared all transactions and history with them they I will attach here too . Both transactions they have in account statement also I shared separate too still they don’t understand or doing intentionally to avoid . For providing my income source I give salary slips bank statement .clear and neat incomes
3- About card issue 9426 .. I give the all statement of that card and full card number and tell them this is terminated and with official confirmation from the bank N26 also chat . Even show them the replacement of that card still question is same it’s questions .ownership of the bank account and card is not understood for them I did my best kindly intervene in this matter and resolve it . Few other things which is alarming with kingmaker I must state here while in this suffering journey must read below
-Support is unhelpful they copy paste same template without investigation
-Support logout your account anytime while discussing or playing it’s happened with me usually they block also chat I have attached screenshots
-Even multiple time writing asking for company details via email they avoid at all . Research says it’s registered where low immunity of law
-VIP manager gives you offer they step back when you qualify it’s up to them idk they can give you any reason .
-one things Good about them possible to win good user friendly interface and frequent Games but same time I think games are not tested .
This is all my personal opinio­n,e­xpe­rie­nce,and views as a player with them
Kindly resolve this matter as soon as possible 15 days passed not a single payment received .its seems intentionally avoiding . Please approve my account and pay me as soon as possible .Proof attached
Regards
Bilal

Dear Kingmaker Casino,

Please do comment the player's post above.

Thanks in advance for your cooperation.

Dear Bilalasjid,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards,
Kingmaker Casino team.

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

I provided more then enough documentation as per there requirements and submitted around 100 documents multiple times . via your platform I must they just gain the time and not processed yet already 19 days passed . My live chat is blocked platform I like to play with them but this kind of action is suspicious .Hopefully all of you understand my situation .At least during you process please proceed my previous withdrawal this is unjustified stoped .

First of all they didn’t answer my all above questions and concerns about the company related issues. I provided all Verified documentation to them it’s was a lot and multiple submissions . I provided previous and currently registered adress as per there requirements without any delay when I came to know what is acceptable for them . Few withdrawal was already processed in the beginning when I win this matter start then now everybody can understand why they are delaying the payment and hiding under lame excuses .i requested to AskGamblers Management please make sure they have to complete have to complete there work within given time and please do not extend complaint time again operators are misusing it . Kingmaker Team I have requested to you please process the previous withdrawal which was in the Que .I can share all documents privately upon your request . Please pay attention at this matter closely . Thanks

Dear Bilalasjid,

We kindly request that you upload the necessary documents to complete the verification of your account, enabling us to proceed with your request accordingly.

We kindly request you to upload / attach an official bank letter confirming card number ending with ****9426 is no longer used, we cannot accept just a simple screenshot with cancellation text.

We recommend you to upload the required documents through the verification tab in your profile.

Or you can also attach the document as a reply to the email we recently sent to you

We look forward to your update.

Kind regards,
Kingmaker team.

Dear @Bilalasjid,

The AskGamblers Complaint Team is kindly asking you to assist the Kingmaker Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear Team ,
Thanks for writing I already explained them card was terminated and Captured by ATM . This card is Terminated as per N26 statement . I initiated multiple times and fight with them 27 minutes call . They write statement which i attached also that bank email which ATM captured card . Please try to understand I request them but they are saying this is not in our practice we just write this . I shared the email with you screenshot and card number and all details you can verify . Kindly approve my verification this suffering is not ending yet . Check your email and attached screenshot. Thanks

Finally I get the paper from bank please process the withdrawal .i hope this suffering end not problem at all in funds transfer now . I have attached here and send you via email too please check and process it . Thanks