Kingmaker Casino
Declined verification and poor customer support
vor 1 Jahr
Dear AskGamblers Support,
I am submitting this complaint regarding unresolved withdrawal issues with Kingmakers Casino.
Day of deposit 25.04.2025 and the day first withdraw was made.
29.04.2025 My withdraw attempt was cancelled and withdraws blocked.
I was asked to provide additional information for verification.
06.05.2025 I was asked to provide full transaction history of payment account used to transfer funds in the month of April.
I did that through email and website.
06.05.2025 I emailed the support@kingmaker.com. Same thing, I added the bank statements and i got the same response once again.
I was asked to provide full transaction history of payment account used to transfer funds in the month of April. Which I did.
08.05.2025 My provided documents were declined and I asked KYC team for a reason, I have not received one to this day.
13.05.2025 I spend over an hour in live chat where agent is trying to solve why are my documents being declined and what is that they are asking for.
I did not get a reason.
I have tried multiple times to get clarification on the situation and reasons to why my provided document is not being accepted and what they are even asking for.
25.04.2025 I won the money and I have been trying to get fully verified ever since to withdraw my winnings, till this day that has not happened.
07.05.2025 I emailed the complaint email complaints@kingmaker.com
I provided bank statements, I have only two accounts. Main and savings account. I attached them to the email and tried that they work.
Did not get a response.
At the time of writing this complaint it has taken 22 days to get fully verified and I have not gotten a response once why my provided documents for the month of April are not approved and what I can do about it.
I just want to get this over whit, withdraw my money and move on.
I kindly ask for your assistance in ensuring that Kingmakers Casino get to the bottom of this. If there is error on my end, help us resolve it.
Thank you.
I am submitting this complaint regarding unresolved withdrawal issues with Kingmakers Casino.
Day of deposit 25.04.2025 and the day first withdraw was made.
29.04.2025 My withdraw attempt was cancelled and withdraws blocked.
I was asked to provide additional information for verification.
06.05.2025 I was asked to provide full transaction history of payment account used to transfer funds in the month of April.
I did that through email and website.
06.05.2025 I emailed the support@kingmaker.com. Same thing, I added the bank statements and i got the same response once again.
I was asked to provide full transaction history of payment account used to transfer funds in the month of April. Which I did.
08.05.2025 My provided documents were declined and I asked KYC team for a reason, I have not received one to this day.
13.05.2025 I spend over an hour in live chat where agent is trying to solve why are my documents being declined and what is that they are asking for.
I did not get a reason.
I have tried multiple times to get clarification on the situation and reasons to why my provided document is not being accepted and what they are even asking for.
25.04.2025 I won the money and I have been trying to get fully verified ever since to withdraw my winnings, till this day that has not happened.
07.05.2025 I emailed the complaint email complaints@kingmaker.com
I provided bank statements, I have only two accounts. Main and savings account. I attached them to the email and tried that they work.
Did not get a response.
At the time of writing this complaint it has taken 22 days to get fully verified and I have not gotten a response once why my provided documents for the month of April are not approved and what I can do about it.
I just want to get this over whit, withdraw my money and move on.
I kindly ask for your assistance in ensuring that Kingmakers Casino get to the bottom of this. If there is error on my end, help us resolve it.
Thank you.
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