Dear AskGamblers Support,
I am submitting this complaint regarding unresolved withdrawal issues with Kingmakers Casino.
Day of deposit 25.04.2025 and the day first withdraw was made.
29.04.2025 My withdraw attempt was cancelled and withdraws blocked.
I was asked to provide additional information for verification.
06.05.2025 I was asked to provide full transaction history of payment account used to transfer funds in the month of April.
I did that through email and website.
06.05.2025 I emailed the support@kingmaker.com. Same thing, I added the bank statements and i got the same response once again.
I was asked to provide full transaction history of payment account used to transfer funds in the month of April. Which I did.
08.05.2025 My provided documents were declined and I asked KYC team for a reason, I have not received one to this day.
13.05.2025 I spend over an hour in live chat where agent is trying to solve why are my documents being declined and what is that they are asking for.
I did not get a reason.
I have tried multiple times to get clarification on the situation and reasons to why my provided document is not being accepted and what they are even asking for.
25.04.2025 I won the money and I have been trying to get fully verified ever since to withdraw my winnings, till this day that has not happened.
07.05.2025 I emailed the complaint email complaints@kingmaker.com
I provided bank statements, I have only two accounts. Main and savings account. I attached them to the email and tried that they work.
Did not get a response.
At the time of writing this complaint it has taken 22 days to get fully verified and I have not gotten a response once why my provided documents for the month of April are not approved and what I can do about it.
I just want to get this over whit, withdraw my money and move on.
I kindly ask for your assistance in ensuring that Kingmakers Casino get to the bottom of this. If there is error on my end, help us resolve it.
Thank you.
Beschwerde-Info
AskGamblers
Dear @Showtime125,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
The total amount that I am trying to withdraw is 1000€
Thank you!
Also I would like to add that on
18/05/25 I have emailed all the 3 kingmaker customer support emails containing my bank statements for the month of april.
That is [email protected], conplaints@kingmaker.com and support@kingmaker.com
Also a clarification from my end to the situation.
Dear Showtime125,
We hope this message finds you well.
We sincerely appreciate your understanding and apologize for any inconvenience this situation may have caused.
We are currently investigating this matter and will respond to you with a comprehensive reply at our earliest convenience.
Thank you very much for your patience and support as we work to resolve this issue.
Best regards,
Kingmaker Casino Team
Hello kingmaker casino team!
I will be waiting for your reply
Dear Showtime125,
We are pleased to inform you that your account verification has been successfully completed.
Best regards,
Kingmaker Casino Team
Thank you for assistance!
I have now made first withdraw of 500€ (19/05.2025 14:00)
Since withdraws are capped at 500€ daily, this will have to be done in 2 withdraws.
Update.
Its now 21.05.2025 9 AM
First withdraw still not paid
Another update
I've been paid the first withdraw. Now I made final withdraw for the remaining balance
21/05/25 14:30
Dear Showtime125,
We would kindly request that you remain patient as we endeavor to complete your current withdrawal requests as soon as possible.
Kind Regards,
Kingmaker Casino Team
I can now confirm that all funds have been paid
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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