Kingmaker Casino - CHF 1500 pending withdrawals CHF 3800 remaining in balance

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Montys,

Thank you for contacting us.

We're deeply sorry for the inconvenience caused. Rest assured, we're taking immediate action and your request is being checked with priority so we can process your pending withdrawals as soon as possible.

Kind Regards
Kingmaker Casino Team

I would like to provide an update regarding the current status of my case.

I have not received any new response directly from the casino.
However, I now see that a verification process has been initiated, even though two previous withdrawals were already approved and paid out without verification.

The following documents were requested and have been submitted:
– Proof of identity (passport)
– Proof of address (internet provider bill)
– Credit card transaction statement (used for deposit)
– Photo of the credit card
– Selfie photo with ID

Additionally, I was asked to provide proof of ownership of an e-wallet.
I would like to clarify that I do not use any e-wallet and have not made any deposits using one.

All requested documents have been submitted in full and without delay.

I now expect the verification to be completed as quickly as possible, and the remaining balance to be paid out without further delay.

Dear Montys,

We hope this message finds you well.

We would like to take this opportunity to formally advise you to complete the verification of your account.
According to the information provided by the appropriate department, it is necessary to complete the verification of your account.

Upon the successful completion of the account verification, all withdrawal requests will be processed accordingly.
Thank you for your understanding.

Best regards,
Kingmaker Casino Team

Thank you for the update from Kingmaker.

I would like to clarify that I have submitted all requested verification documents in full.

The initial documents (passport, proof of address, selfie with ID, photo of the credit card, and credit card statement) were submitted several days ago and have been accepted, as they are no longer visible in the verification section.

Yesterday (May 14th), I was asked to provide two additional credit card statements for March and April, which I submitted immediately through the upload area.

According to live chat support, all documents have now been received and are currently under review.

I kindly ask for a clear statement on whether anything is still missing.

The first pending withdrawal request (dated April 27th) remains unresolved, despite my full cooperation. I am hoping for a resolution very soon.

Dear montys,

I hope this message finds you well.

We are pleased to inform you that your verification process has been successfully completed.
We would kindly request that you remain patient as we endeavor to complete your pending withdrawal requests as soon as possible.

Kind Regards,
Kingmaker Casino Team

Thank you for completing the verification process.
I can confirm that I received the CHF 500 payment today (originally requested on April 27, 2025).

Still pending:
– CHF 500 requested on May 2, 2025
– CHF 500 requested on May 3, 2025
– CHF 500 requested on May 19, 2025

Remaining balance in my account: CHF 3,300.

I will continue to post updates after each payment, and I’ll be happy to close the case once the full amount has been received.

I can confirm that I received another CHF 500 payment today.

Still pending:
– CHF 500 requested on May 3, 2025
– CHF 500 requested on May 19, 2025
– CHF 500 requested today (May 20, 2025)

Remaining balance in my account: CHF 2,800.

Dear montys,

We are pleased to inform you that the withdrawal requests you were referring to have been successfully completed.
We would kindly request that you remain patient as we endeavor to complete your current withdrawal requests as soon as possible.

Best Regards,
Kingmaker Casino Team

Dear @montys,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you, Kingmaker, for processing the payments.

I can confirm that I have received all previously pending withdrawals.

I still have a remaining balance of CHF 2,300 on my player account, which I will withdraw gradually in line with the daily limit of CHF 500.

Of course, it is up to Kingmaker to increase the daily withdrawal limit for the remaining balance, should they wish to complete the process more quickly.

I will post a final update once the full amount has been received in my bank account.

Dear @montys,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers team,

Thank you for your follow-up. I can confirm that several withdrawals have already been successfully received.

At the moment, three withdrawals of CHF 500 each are still pending.

Dear Montys,

We are pleased to confirm you that your withdrawal requests have been successfully completed.

We would also like to inform you that we endeavour to complete the last pending withdrawals as soon as possible.

Kind Regards,
Kingmaker Casino Team

Dear AskGamblers and Kingmaker,

I can now confirm that I have received almost the full amount. Only CHF 300 remain on my account, and I trust that this final withdrawal will be processed without issues.

Thank you both for your support throughout this process.

That said, I would also like to offer some honest feedback:

While I appreciate that the payments were eventually made, the verification took significantly longer than expected, and the communication was at times unclear or slow. I hope that in the future, Kingmaker will aim for more transparency and timely updates to reduce stress for players.

Overall, I’m relieved the issue has been resolved and I’m satisfied with the outcome.

I’m happy for this complaint to be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.