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Kingdom Casino - Payment takes so long

GELÖST
Beschwerde-Info
Unseriöses Casino Kingdom Spielothek
Grund Verzögerte Auszahlung
Veröffentlicht am 20. Oktober 2020

Hello

I would like to write the complaine about the Kingdom Casino .
I am play now the casino for few weeks and i spend so much money but also had nice win.

But of course when thy have to pay is take such a long time i requested cash out i am now wait 2 days to be approved and of course still pending.
The chat cant tell me nothing at all .
I had the same issue last week .
Now if is it going to be like that every week when i cash out than what should i do .

I undestand thy do all kind of check but thy did that already last week and this week the same .

Ask gambler please help me resolve this issue with Kingdom casino becouse to wait every week so many days to be procesed my cash out is just to long and i am VIP gold in the casino and didnt had any privilage at all i attachement you see what thy have on their website but is not true at all no fast payout at all

AskGamblers
Veröffentlicht am 20. Oktober 2020

Dear @pokec111,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

pokec111 Slowakei
Veröffentlicht am 20. Oktober 2020

I got payd thank you kingdom casino but i would like to leave the complaine till next week that i see how ling is take to approve my cash out ... and also like to mention i am VIP gold player and i would like to cash out more than 15.000 per week at least 25.000 per week

Veröffentlicht am 22. Oktober 2020

Dear POKEC111,
We are kindly informing you that your cashouts are approved, however please keep in mind that the increase of withdrawal limits is at sole discretion of the casino, according also to the terms and conditions. Thank you for your understanding!

AskGamblers
Veröffentlicht am 22. Oktober 2020

Dear @pokec111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

pokec111 Slowakei
Veröffentlicht am 23. Oktober 2020

I like to close this complaine in positive way

AskGamblers
Veröffentlicht am 23. Oktober 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kingdom Spielothek Beschwerden

  • 8 von 9 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 4 Tagen Durchschn. Lebensdauer
  • 7,038 USD Durchschn. Betrag

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