Beschwerde #10 Jet Casino

Jetcasino 11 days delay

Von fipaue

vor 1 Jahr

Hello, I used jet casino for some time and asked for withdraw. I asked for whole amount, 1070e.

I made withdrawal request on 28.01.2025 and it's still pending till today. Their support told me that it could take up to 31 days for crypto withdraw, which is insane period of time for crypto withdraw for such small amount. It looks like they trying to scam me or to delay on purpose until I cancel withdraw and lose money. I think it's not normal that withdrawal period is 31 days. I hope u will help me here to get my money asap.

In my attachment u see when I asked for withdrawal and u can see amount. And yes, my account is fully verified.

Unseriöses Casino Jet Casino

Grund Verzögerte Auszahlung

Betrag €1070

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

fipaue

• 1 Bewertungen

vor 1 Jahr

Money receivee. Tnx to ask gamlers for help!

AskGamblers

• Support Team

vor 1 Jahr

Dear @fipaue,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Jet Casino

• Representative

vor 1 Jahr

Hello, dear player and representatives of AskGamblers!

We also wanted to inform you that the withdrawal request has been approved from our side and the user should already receive the funds.
Dear player, please confirm the receipt of funds to your account.

Best regards,
Jet Casino

Jet Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $4,657

Durchschn. Dauer 18 Tage

Durchschn. Antwortzeit 2 Tage

Jet Casino Beschwerden

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Jet Casino is delaying processing of my withdrawal

Dear AskGamblers team,

I've been trying to withdraw my winnings since december and it keeps getting delayed or rejected. After each request, the casino asks me to verify my id, my photo, my selfie, my video of holding the id and what not. I've done everything and they still keep on delaying and are not processing my withdrawal.

The live chat is useless as I reached out to them 6-4 times but they always answer the same thing again and again. All my documents are verified and approved, still, they say there is a queue and keep delaying my payment. Dear AskGamblers team, please do something about this casino Jet Casino, this is clearly harassment as my funds are stuck there and I need them, even after all verifications, they keep holding them without a reason.

Kindly look into this matter urgently.

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I have provided them all the documentation as requested -- the regular verification with ID + selfie after which my profile was supposed to be fully verified. Then, when I tried to withdraw again, after a day they decided to decline my withdrawal again and request a "video selfie with ID", even if they did not ask this at first and my profile already was verified.

Now, when they verified the video selfie, they created a new rule to get some extra time so they wouldn't need to pay me. According to this rules, their sports team is going to check through something which can take up to 31 calendar days (even if I only did around 10-15 sports bets on their website, all as per the limits and according to their rules).

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Hello

I have a complaint regarding waiting times on a withdrawal from Jet Casino.

I made a withdrawal on 25.03.2024, and after the withdrawal, I had to verify myself for the withdrawal to be processed.

I started sending in documents the same day and an ID, selfie with ID, and payment proof got accepted the same day. I got an email after some days saying that they needed to have a live video call with me. I did that on 01.04.2024. I answered the question they asked me and they told me my account was going to be opened again when they verified the video call.

In the days after 01.04.2024, I've been in contact with support several times on live chat and email about the issue, but I have never gotten any response other than "The appropriate department" will be contacting me shortly for a response or that the payment is soon to be verified.

Therefore I feel now that the issue is at a standstill since I have never gotten any response after the final verification. And that is why I now feel I need to take it up as a formal complaint.

I hope that Jet Casino can now look at my withdrawal and give me an answer on why this has taken so long.

Hope to hear from you soon.

Best regards

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