Jet Casino - I have 4 withdrawals delayed

GELÖST

Beschwerde-Info

Unseriöses Casino

Jet Casino

Betrag

€ 4799.83

Darwin88 Polen
Veröffentlicht am 7. November 2022

Hello, I am waiting 7 days now for my withdrawals. I have 4 pending withdrawals.

Before this, I had one successful withdrawal which was paid in less than an hour. Account is verified, only one thing I hear from support is to wait . There is no reason to keep my money for so long time.

To be honest, generally, I deposited over 5000 euros, total amount which I am trying to withdraw is 6799,83.

This is not a big win by my side. I played slots and sports.

Veröffentlicht am 8. November 2022

Nice to meet you, Darwin88. Thanks for contacting us. Could you please send us an email which is linked with your profile on our site? We need it to check the information concerning your issue and help you to deal with it.

AskGamblers
Veröffentlicht am 8. November 2022

Dear Jet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 8. November 2022

Darwin, we are sorry that you have encountered such a problem. But your withdrawal requests are under additional verification, according to the rules of our site 3.34. JET Sportsbook platform has the right to limit cash outs for up to 31 calendar days to check Client’s account for unfair gambling. The methods and results of the gambling activity verification are not subject to disclosure. But there's no need to worry, everything will be fine and you will get your funds after the end of the check.
Best regards,
Jet Casino.

Darwin88 Polen
Veröffentlicht am 8. November 2022

Thanks for your response. Nobody informed me via live chat that my account will be check in 31 calendar days. Hope will be resolved much more quicker than 31 days. This is really important for me.

Veröffentlicht am 8. November 2022

Darwin, we do our best, there's no need to worry, you will get the funds in any case.
Best regards,
Jet Casino.

Darwin88 Polen
Veröffentlicht am 11. November 2022

Dear Askgamblers , I am waiting for the updates by Jetcasino so at the moment I have nothing to say more.

Veröffentlicht am 14. November 2022

Nice to meet you, dear player! Your payments are still under additional verification, the verification takes 31 calendar days, but you have nothing to worry about, as soon as it ends, your funds will be received.
Best wishes,
Jet Casino.

Darwin88 Polen
Veröffentlicht am 17. November 2022

Hello, dear Jet casino representative can I have some updates on my case?

Veröffentlicht am 18. November 2022

Dear Darwin88, consideration of your withdrawal requests is carried out within 31 calendar days, let's be patient and wait, after 31 days you will receive an answer to your request, you have absolutely nothing to worry about.
Best regards,
Jet Casino.

Darwin88 Polen
Veröffentlicht am 21. November 2022

Hello, 21/31 days past. 10 days remaining till the end.