Beschwerde #7 Jet Casino

Withdrawal issues and prolonged investigation

Von Coman

vor 1 Jahr

Been trying to make a withdrawal of 909.48€ for a couple of days from Jet Casino but they keep creating reasons not to send me my money.

I have provided them all the documentation as requested -- the regular verification with ID + selfie after which my profile was supposed to be fully verified. Then, when I tried to withdraw again, after a day they decided to decline my withdrawal again and request a "video selfie with ID", even if they did not ask this at first and my profile already was verified.

Now, when they verified the video selfie, they created a new rule to get some extra time so they wouldn't need to pay me. According to this rules, their sports team is going to check through something which can take up to 31 calendar days (even if I only did around 10-15 sports bets on their website, all as per the limits and according to their rules).

Simply fed up with such nonsense as Jet Casino is trying to pull here. They clearly try to scam me out of my 909.48€ that I'm trying to withdraw from their platform.

Please help me out, this is unacceptable.

Unseriöses Casino Jet Casino

Grund Verzögerte Auszahlung

Betrag €909.48

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

After taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Jet Casino to request a reopening of the complaint, once the investigation has been concluded.

Jet Casino

• Representative

vor 1 Jahr

Hello, dear player! According to the paragraph of the rules of the section "Sports" 10.4. The Jet Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

Jet Casino!

Jet Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $4,657

Durchschn. Dauer 18 Tage

Durchschn. Antwortzeit 2 Tage

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