Jackbit Casino - Complaint regarding account blockage

RESOLVIDA

Ratunpan

Dear AskGamblers Team,

I am reaching out to request your assistance in resolving a withdrawal issue with Jackbit Casino. Despite fulfilling all their verification requirements, I have been unable to access my funds, and the casino has not provided a clear resolution. Below are the details of the situation:

Withdrawal Request: I submitted a withdrawal request for $1,762 from my Jackbit Casino account.
Verification Process: Following my withdrawal request, I was asked to complete identity verification. I successfully submitted all necessary documents, and my verification was approved.
Additional Verification: Shortly thereafter, I received an email requesting a video verification. The instructions were to record myself holding a sheet of paper with specific details and my identity document in hand. I promptly complied and sent the video to the casino on November 18.
Lack of Resolution: Despite my compliance, the casino has neither processed my withdrawal nor provided any meaningful updates. I have been left waiting without any access to my funds.
This situation has caused significant frustration and concern. I kindly ask for your help in mediating this issue and ensuring that the casino fulfills its obligations by processing my withdrawal promptly.

Thank you in advance for your assistance. Please let me know if you require any additional information or evidence to support my case.

AskGamblers

Dear Jackbit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Jackbit Casino

Dear @Ratunpan,

As we've checked, your video verification is being processed currently and we are expecting the procedures to be completed by tomorrow. You'll be informed regarding the outcome via email by our KYC team, after which you can proceed with your withdrawals without any further delays.

Sincerely,
Jackbit Casino

Ratunpan

Hello, I received an email stating that I successfully passed the video verification, but I have not yet received my funds. Please do not close the case, and I am waiting for the approval of my withdrawal request.

Ratunpan

My withdrawal has just been processed, thank you, I received the money! The issue can be considered resolved )

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jackbit Casino - Complaint regarding account blockage

Informação da reclamação

Cassino em disputa

Motivo

Valor

$ 1762

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