Genesis Casino - Withdrawal request

Today is the 14th December and still no reply after account fully verified few times.

Hi CRISTINA111,

Kindly note that on the 01/12/2022 we have experienced a technical issue which resulted in some player accounts, including your account, registered with Genesis Casino, being erroneously credited with real money.

Clause 16.1 highlights occurrences of how such technical errors may take place, without being limited to the generality of these examples.

After investigating your account, we have concluded that you made use of money credited to your account in error, by wagering/attempting to withdraw and thus, have acted fraudulently and against our Terms and Conditions, specifically clause 11 .

Please note that we will be confiscating the amount of £5,287.00 as a result of such fraudulent activity.

Your account has been blocked as of 02 Dec 2022 and you will no longer have access to it.

Regards,
Genesis Casino Team

Dear Genesis Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

Your casino has lost the license in the UK and you have blocked my account to stop getting ay info on deposits, winnings and withdrawals. I want the evidence from you and obviously my money returned from playing with a fraudulent casino

I am still waiting for my withdrawl

Your casino has lost the license in the UK and you have blocked my account to stop getting ay info on deposits, winnings and withdrawals. I want the evidence from you and obviously my money returned from playing with a fraudulent casino.
I am still waiting for my withdrawl and a reply with your explanations for this unacceptable situation.

Dear Genesis Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

The AskGamblers Complaint Team is still awaiting for Genesis Casino to post a public statement with a detailed explanation of the matter of the actions taken by the casino management.

Please note that in case Genesis Casino fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.