Beschwerde #304 Genesis Casino

Withdrawal not getting processed and returned back to my casino account

Von Jayaselan21

vor 3 Jahren

I have placed several withdrawal requests through my Bank account as well with Skrill account both were canceled and the amount returned back to my casino account.

I was advised to make a withdrawal through my bank account as the way I deposited. I abide and did the same but on almost 3 to 4 occasions it was not processed and returned back to my account without any intimation.

I reached out to chat support where they have no clue why this is happening and again they were asking me to request a new withdrawal. Am explaining that I have made several withdrawals by this. One of the chat support members tried to reach the relevant departments and they were not helping the chat support member he help me with the email I’d to reach so.

I did email about 5 to 6 times and I get a response for one saying they were facing technical issues. I did reply back asking when can I place the request and when this will be fixed. As I have my Skrill account as well to process my withdrawal… it’s been 2 days now I did not get any response from them

Note: I have been using this site for about 5 years or more than that by now. I have made several withdrawals and deposits through bank and my Skrill account as well. But not sure what is wrong with them right now.

Unseriöses Casino Genesis Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jayaselan21

vor 3 Jahren

The issue is resolved and got my withdrawal from Genesis casino. Thanks to Ask Gambles.com and Genesis casino.

AskGamblers

• Support Team

vor 3 Jahren

Dear @Jayaselan21,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Genesis Casino Beschwerde-Statistik

Gelöst 93 / 101

Durchschn. Betrag $2,821

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Genesis - Verzoegerte auszahlung

Hallo,

Am Dienstag den 26. Mai fragte ich meine Verifizierung an und habe alle benötigten Dokumente hochgeladen. Nach 5 Tagen und mehreren Nachfragen meinerseits, erhielt ich die Nachricht, dass auf dem Screenshot meines Skrill Accounts die URL fehlt. Dies habe ich nachgereicht, sodass nach 3 weiteren Tagen die Verifizierung abgeschlossen worden ist.

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Gestern am 03.06. kam es dann laut genesiscasino zu einem technischen Fehler bei der Auszahlung, woraufhin das Geld wieder auf meinem Spielerkonto war. Daraufhin beantragte ich die Auszahlung erneut über 1800 und 700€ via Skrill und kontaktierte den Support. Dieser versprach mir eine Auszahlung in maximal 24 Stunden.
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Eine Stunde nach dem Chat, stellte ich dann fest, dass die Auszahlung wieder zurück auf mein Konto gebucht worden ist. Sofort kontaktierte ich erneut den Chat, der Support teilte mir nun mit, dass es wohl ein Problem mit Skrill gebe. Nun solle ich bitte eine erneute Auszahlung beantragen, doch diesmal via Trustly. Hier fragte ich nochmal nach, denn meine Einzahlungen wurden per Skrill getätigt, daher würde eine Auszahlung bi Trustly ja eigentlich gegen die AGBs verstoßen.
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Zusammengefasst warte ich nach dem extrem langen verifizierungsprozess erneut insgesamt 8 Tage auf die Auszahlungen von insgesamt 2500€ und habe leider das Gefühl, einfach nur noch hingehalten zu werden. Ständig passieren „technische“ Fehler, das Geld zurück in mein Spielerkonto gebucht wird.

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Hallo,

ich habe mich am 03.05.2018 beim Genesiscasino registriert.
Ich habe ein paar Gewinne erzielen können und Auszahlungen im Wert von 5.288€ veranlasst.
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Es wäre schön wenn die Bearbeitung zeitnah erfolgen wird.

Vielen Dank.

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