Beschwerde #252 Genesis Casino

Withdrawal outstanding since June 27th 2021

Von Nicola D.

vor 4 Jahren

I submitted a request for a withdrawal of £191.20 (£186.44 after withdrawal fee of 2.49%) on June 27th to Genesis. The transaction is showing in my pending withdrawals and has not been processed, even though I have had other later withdrawals processed (screenshot attached to show this). The transaction ID is 601669804 - I would like this to be processed and paid to me within the next 5 working days to the debit card I deposited with.

Genesis's T&Cs state that withdrawal to a debit card is 1-3 days - this has been over a month. I'm sure it's just an error but would like it corrected and my withdrawal paid. My user ID is 9851120.

I have attached:

- screenshot showing the pending withdrawal

- screenshot showing withdrawals over the last 6 weeks which show a later withdrawal has been processed even though the £191.20 has not

- screenshot showing no verification is needed on my account

- screenshot showing the expected times for withdrawals from the T&Cs. I deposit using a debit card.

- screenshot showing the original deposit on 27th June 2021.

Thank you for your help and I'm sure this can be resolved swiftly.

Unseriöses Casino Genesis Casino

Grund Verzögerte Auszahlung

Betrag £191.2

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

NDavies2019

• Vereinigtes Königreich

vor 4 Jahren

Thanks for the speedy response - I can confirm the money has reached my account. Very happy with the pace of the resolution.

AskGamblers

• Support Team

vor 4 Jahren

Dear @NDavies2019,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Genesis Casino

• Representative

vor 4 Jahren

Dear NDAVIES2019,

We have looked into your account and can confirm your withdrawal has been paid out today. Please allow up to 5 working days for the funds to show in your account.

Regards,
Vegas Hero Team

Genesis Casino Beschwerde-Statistik

Gelöst 93 / 101

Durchschn. Betrag $2,821

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Hallo,

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