Genesis Casino - Delayed verification no explanation

Ten days now and still and no verification or payout. This has dragged on in hopes I spend all of it back in the Casino. If anyone is reading this review right now I suggest you by-pass this Casino unless you don't mind waiting a very unreasonable time for your money. It seems to be a recurring theme with all the complaints here. Do not believe the "quick payout" tactic to get you in to play. As a relatively new Casino this is very bad business. I will not spend any more of my hard earned dollars at Genesis Casino.

Saying more proof of banking is needed when I already supplied ample proof of interact e-transfers from my account to you is an underhanded way to stall until the weekend when cash out does not take place in hopes I spend all the money back.

Hello TYSONOPISANO15,

thank you for your patience.

Please note that we checked your account and we confirm that the documents provided have been correctly accepted and the pending withdrawal has been set to be released today.

Please allow up to 5 working days for the funds to reach you, if you will still have any issue, please do not hesitate to contact us, we would be more than happy to assist you further.

Regards,
Genesis Casino Team

Dear @tysonopisano156,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have not received my winnings yet. I will respond again verifying I did receive them. I thank you at askgamblers for your assistance ad I did not know where else to turn. I will say the chat team at Genesis Casino are very kind and polite. The verification team is horrible, never have I seen such blatant stall tactics. I was not contacted or e-mailed letting me know my bank information/proof was not clear enough. I have had countless conversations with chat who just kept trying to reassure me my funds were coming but did not know what the delay was. Finally after alot of my money that was not pending in cashout was spent chat finally told me I needed more bank information. I will take what I have left and never play at this Casino again. It is reprehensible that I have had to go through such anxiety and stress over what should have been such an amazing thing to happen.

I did finally receive what was left of my winnings today. Again.. thank you askgamblers for your assistance in this matter. I really appreciate it

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.