Dear AskGamblers,
I would like to report three overdue withdrawals totaling €1,500 from FRUMZI.
These were requested on 10/01, 11/01 and 15/01.
According to the operator’s terms and conditions, they are supposed to process them within three working days.
Given the many weeks that have passed, I would like to ask for your help in getting these withdrawals processed in a timely fashion.
Best regards
HR
Beschwerde-Info

Dear Frumzi Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.

Dear all,
This complaint has been reopened as per Frumzi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear Timely2020
Kindly be informed that 2 out of 3 of your withdrawals are complete and paid out on our side. Please be informed that we are checking with relevant department regarding your last withdrawal and we would get back to you as soon as we have news from them. Please accept our apology for the inconvenience caused.
Best Regards
Frumzi Team
Dear all,
I am pleased to confirm that the withdrawals in question have been paid out by the operator.
I kindly ask Frumzi casino to process my subsequent withdrawals in a timely manner.
In the meantime this complaint can be closed, thanks to all for the successful outcome.
Best regards

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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