Frumzi Casino - They manipulate me to lose my winnings

It’s not about 500 euro it’s about 28.000 thousands they didn’t pay me a cent for over week waiting get me angry and manipulative way to make me gamble all my money in the account

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Rock97,

We truly apologize that your withdrawal was unsuccesful due to a technical error.
We can see that the withdrawal you made on a Saturday, got cancelled on a Tuesday. That means that you waited 2 business days, since we cannot count Sunday in.
You were kindly asked to clear cache and cookies and try to resubmit your request.

We would also like to draw your attention to the following points of the General Terms and Conditions, which you accepted when creating your account on our website:


4.1 :- By opening an account on our Website and by using our Website you warrant that:

<...>

-you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;

<...>


6.6.2 :- No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

Therefore, according to the aforementioned article, there is no refund available for your account.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,
Frumzi team

Dear Frumzi Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I don’t have addiction to gambling even if I have at least for on week I couldn’t withdraw a euro from 28.000 and i thought that I will never get anything from your website and just spent and get angry to the whole situation in every other website I have played in allow to verify my account with out the casino to need it I verify my self with my ID in your website I need to wait for you to ask me to verify my account why?? I can’t verify my account with out to wait for you to ask me this get me a bit worried and I thought I would never get anything from this website thanks god a I have Friend which told me about AskGamblers. Website which help the people for fair play.

Dear @Rock97,

Following an email confirmation from the complaint's submitter that money has been played off, the AskGamblers Complaint Team has no other choice but to reject the case.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.