Frumzi Casino - Over 2 week delay for withdrawal

Dear Decow1994,

We kindly inform you that we are checking this delay with our relevant team and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,
Frumzi Team

Hi frumzi team,

Thank you for the reply, but this is the same thing you have been saying for the past 16 days, you are way past your service level agreement of 3-5 days for withdrawal,

If you can please get this sorted asap I would appreciate it

Thanks

Declan

Hi Frumzi team,

Is there any update on this ? It’s now 18 days pending this withdrawal

I have won more money and will also want to withdraw it and don’t want to have to wait months to do so

Thanks

Dear Decow1994,

We kindly inform you that we are currently reviewing your case and will update you as soon as we have further updates.
We appreciate you reaching out to us about this matter.

Kind regards,
Frumzi Team

They paid the money,

Eventually

Complaint closed

Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.