Frumzi Casino - Delayed payment of 1500 euros

Dear Dwinzy,

Thank you for contacting us.

Kindly be informed that we are checking with relevant department and would get back to you as soon as possible.

Best Regards
Fruzmi Team

Hello, I received a transfer of 500 euros yesterday. However, I have one transfer that is still pending, even though it dates back to 15/11, and another transfer that was canceled without any reason. I would like to know why Frumzi cancels some of my withdrawals without any valid reason? And why has only one of my three withdrawals been approved? Why is the one from the 15th still pending?

Hello, still no news from Frumzi, and VIP support isn't responding either. I’ll try sending an email to VIP support again. No response anywhere...

Dear Dwinzy,

Kindly be informed that relevant department are processing your withdrawals and they should be with you very soon, please accept our apology for the inconvenience caused.

Best Regards
Frumzi Team

Hello, you are now more than 15 days late on the first withdrawal request, and more than 9 days late for the other two withdrawal requests... don’t you think that’s a lot, considering you state a 3-day processing time? Do you find this normal? All this, taking into account that I am a VIP member and that this is not the first time it has happened… I am counting on you to process my withdrawal requests quickly and ensure that this does not happen again. In the meantime, I am still waiting…

Dear Dwinzy,

Please be informed that your withdrawals are already complete and paid out on our side.

Best Regards
Frumzi Team

Dear @Dwinzy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.