Beschwerde #1
FeliceBet Casino
Withdrawal rejected against their own Terms and Conditions
vor 9 Monaten
Hello,
I would like to file a complaint against Felicebet Casino (Next Global Era Ltd.) regarding my rejected withdrawal.
On 20th August, I requested a withdrawal of €70.
Instead of processing my withdrawal with a standard fee deduction, the casino rejected it completely, citing “insufficient rollover.”
However, according to the casino’s own published Terms & Conditions (Section 8.2), the rule clearly states:
“There are no withdrawal commissions if you roll over (wager) the deposit at least 5 times. Otherwise we are entitled to deduct a 8% fee with minimum sum of 4 euro…”
This means that if a player does not meet the 5x rollover, the casino may deduct an 8% fee from the withdrawal, but nowhere does it state that withdrawals can be fully blocked or rejected.
I have attached:
Screenshot of their Terms & Conditions (Rule 8.2)
Their support messages stating my withdrawal was “rejected due to insufficient rollover” and later requiring me to wager €39.5 more before I can withdraw anything.
This is misleading and unfair. They are forcing players to gamble more instead of following their own published rules.
I am requesting that my withdrawal of €70 be processed immediately, minus the correct 8% fee (€5.60), as per their Terms & Conditions.
Thank you for your assistance.
Proofs:
Their ToS: https://prnt.sc/izGRk5R73777
They deny in email: https://prnt.sc/3D7laNl1T5OR
They deny on account: https://prnt.sc/FMA8iHN1qxY_
I would like to file a complaint against Felicebet Casino (Next Global Era Ltd.) regarding my rejected withdrawal.
On 20th August, I requested a withdrawal of €70.
Instead of processing my withdrawal with a standard fee deduction, the casino rejected it completely, citing “insufficient rollover.”
However, according to the casino’s own published Terms & Conditions (Section 8.2), the rule clearly states:
“There are no withdrawal commissions if you roll over (wager) the deposit at least 5 times. Otherwise we are entitled to deduct a 8% fee with minimum sum of 4 euro…”
This means that if a player does not meet the 5x rollover, the casino may deduct an 8% fee from the withdrawal, but nowhere does it state that withdrawals can be fully blocked or rejected.
I have attached:
Screenshot of their Terms & Conditions (Rule 8.2)
Their support messages stating my withdrawal was “rejected due to insufficient rollover” and later requiring me to wager €39.5 more before I can withdraw anything.
This is misleading and unfair. They are forcing players to gamble more instead of following their own published rules.
I am requesting that my withdrawal of €70 be processed immediately, minus the correct 8% fee (€5.60), as per their Terms & Conditions.
Thank you for your assistance.
Proofs:
Their ToS: https://prnt.sc/izGRk5R73777
They deny in email: https://prnt.sc/3D7laNl1T5OR
They deny on account: https://prnt.sc/FMA8iHN1qxY_
Screenshot
