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Missing funds 141 blackjack


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Von RenzyP32
vor 1 Jahr
On Monday 20th january 2025 i played 2 hands blackjack gold saloon 1 (Evolution table) and the first game with Game id 18 02 33 BET ID 77266047201 placed a bet 87€ and my hand was 20 and i decided to cash out at 122€ but the amout was not added to my account balance

Game 2 with game Number 19 41 26
BET ID 77302429481
I placed a bet of 13 € and my hand was again 20 so i decided to cash out again at 19€ but this amout was also not added to my account

After the 2 games i contacted Evolution Live support at the gold saloon 1 table and i explained everything as i mention above and they gave me an CASE ID SD-4732652 and i have to contact the Fatpirate costumer support

They told me they sended my cause to the financial departement and they will solve this very fast but today we are the 23th january and the total missing win of 141 is still not added to my account

Please help me to solve this cuz the costumer support says only i have to wait longer and longer but they dont fix it at all
Unseriöses Casino FatPirate Casino
Betrag €141

Diskussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Askgamblers

This casino say this everytime here and the live support chat

That is why im saying this

But will give more time again

Askgamblers you will see that it will not be resolved in few days ..
User name

Dear @RenzyP32,

The AskGamblers Complaint Team strongly advises you to give the casino some more time by not posting too many messages daily. Since the previous statement posted by the casino was yesterday, we kindly ask you for patience. The complaint is being monitored.

Thanks in advance for your cooperation.

User name loyalty-level-2
Update please

Because my case is still not solved the orther complains from this casino can be solved but add my missing win that is difficult even if i sended all the needed information about my case and proof


@Askgamblers when will you assist me for solving this case? Or would you just let Fatpirate taking time instead of solving this

In that case close my complain if no one helps

FatPirate Casino Beschwerde-Statistik

Gelöst 11 / 11
Durchschn. Betrag $738
Durchschn. Dauer N/A
Durchschn. Antwortzeit N/A

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