Beschwerde #42 Fairspin Casino

Repeated problem with withdrawing money

Von Potlesk2015

vor 3 Jahren

First I won $10,000 which they allowed me to withdraw to another card. They paid them out in minutes. I invested in their summer winter tournament. When I managed to win $11,000 and I'm in 4th place in a $10,000 tournament, suddenly the problems started. The payment gateway for deposits has stopped working. First one card, then the other. Suddenly they put a hold on my winnings saying it was being processed by the finance department. They refused to pay me part of the winnings and as a solution they asked me to cancel the winnings. This is the second time that things have happened at this casino where they are supposed to pay me my winnings, but they try to put the player in a completely hopeless situation for no reason. Moreover, I repeatedly asked them that I needed the money. Here they treat the player who bets big money absolutely appallingly. It's a shame though, it looked like everything was absolutely perfect.

Unseriöses Casino Fairspin Casino

Grund Verifizierungsprobleme

Betrag $11000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Potlesk2015

• 2 Bewertungen

vor 3 Jahren

Yes, I hereby close the complaint. It was a misunderstanding. Thank you Fairspin casino for fair dealing.

Fairspin Casino

• Representative

vor 3 Jahren

Greetings,

Dear Player, Askgamblers,

Thank you for the patience and trust!

As the withdrawal was succesfully concluded, we kindly ask to close the complaint as resolved.
We appreciate your positive review, wish you good luck and to have a good time on our platform.

Regards,
Fairspin Support Team

Potlesk2015

• 2 Bewertungen

vor 3 Jahren

I would like to conclude by saying that Fairspin casino has my high praise and apologies. They finally paid everything today. I have to admit that they kept their word, and that's the most important thing. I recommend this casino. Thank you.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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