Beschwerde #49 Fairspin Casino

Refuses to block my account due to addiction

Von Janmilla

vor 3 Jahren

Hi,

I would like to complaint about my account to Fairspin Casino (fairspin.io).

On 09.01.2023 I asked them by email to block my account. They responded with a 24 hours cooloff same day. Then I responded that I am addicted, and asked them to block immediately.

Then, they still responded that I needed to send a confirmation after 24 hours, still refusing to block my account when I stated that I was addicted. This was also at 09.01.2023

Then I waited to 12.01.2023 (after 24 hours) and wrote again that they should block my account permanently. Then they respond with: "Unfortunately you confirmed your request much later than the spesified period". Account still open, and they refer to a 24 hours cooloff. Then I responded "I AM ADDICTED SO BLOCK MY ACCOUNT NOW". Then they still respond with a 24 hours cooloff.

I am adding all emails I have sent. They still refuse to block my account permanently. Where is the responsible gambling?

I do see that another customer have complainted to the same to you about this casino also. Please see case: https://www.askgamblers.com/casino-complaints/fairspin-casino-impossible-to-have-account-closed

Yesterday, account was still open and able to gamble more. I don't have control over my gambling, and they refuse to follow the guidelines for responsible gaming.

I want my deposits back after they where aware of my addiction.

Unseriöses Casino Fairspin Casino

Grund Kontolöschung

Betrag €1232

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Janmilla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

vor 1 Jahr

Hello!

We really appreciate cooperation from the AskGamblers Team!

We are happy to state that the situation that became the reason for this complaint has been successfully resolved.
Janmilla has received a solution for this situation with a refund of the amount that has been set.

Our Team takes such situations really seriously and we always care about it with further improvement of our platform.
We really appreciate the attention of all sides to this situation.

Respectfully,
Fairspin

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Fairspin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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