Beschwerde #7 Fairspin Casino

I can't withdrawn for weeks

Von Caio V.

vor 4 Jahren

Hello, I have almost USD 3,000 that I can't withdraw from the casino. I'm trying to withdraw since weeks ago, but I didnt have success. It's a shame a casino like this does this kind of thing with the users. You are allowed to lose, but not to win, big shame. I just want my money, nothing else. Could you guys please solve this?

Regards.

Unseriöses Casino Fairspin Casino

Grund Verzögerte Auszahlung

Betrag $3000

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

caiovilla

• Brasilien

vor 4 Jahren

First of all, thank you for give my money to me, however this is only an obligation from your side, obviously. Before read your response here I had a small hope that some technical issue could happened, that's why the delay. But, after read I'm sure you guys need at least do a better process instead always only reply "wait a couple more days", "soon", etc. Really, I couldnt understand which bet was "suspicious", could you please share it in here? Anyway, thank you a lot Ask Gamblers for help me on this. Of course I will never use this casino/sporting bet platform again. Glad at least I have my own money back.

Fairspin Casino

• Representative

vor 4 Jahren

Also we would like to add that in your situation we have made an exception for you and process your withdrawals much more faster as it could be.
The Terms and Conditions of withdrawals for sport betting differ from usual process. This rule is said: If there are certain suspicions of fraudulent actions detected (arbitrage betting, multi-accounting or using software to automate bets), the Betting company may suspend client's gaming account for any operations (future bets, cash withdrawal, others) for the investigation period. The detailed verification process can take up to fourteen business days. If facts of fraudulent actions are confirmed, the Betting company may decide to cancel all bets made by the Client and refund all the funds credited to the balance of Client’s gaming account.
Thank you for understanding and patience! We do our best for every client to find a solution of any issue!

Fairspin Casino

• Representative

vor 4 Jahren

Hello, dear Fairspin client!
Thank you for your request.
First of all we would like apologize for such delay and long withdrawals.
According to the information at this moment your transactions have been successfully confirmed and sent to the data you provided for withdrawals and your funds have to reach you already.
As a rule, the processing of withdrawals from our side takes about 30-60 minutes, but sometimes it can take longer.
This delay is due to standard security and processing procedures. To ensure maximum security of your winnings, all requests are processed by our experts manually, and this may take some time, as indicated in the rules of our site.
Withdrawal of funds can take from 15 minutes to 5 business days, depending on the selected payment method. However, we usually process inferences fairly quickly.
That is why the site states - Fairspin will process your withdrawal request within five (5) business days, to the extent possible. (Rule 5.5 - Accounts, payouts and bonuses) and also funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal. (Rule 5.14 - Accounts, payouts and bonuses).
In conclusion it must be said that your withdrawal transactions processing time has not exceeded the maximum allowed time.
We wish you good games and big winnings with Fairspin!

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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