Reclamação #11 Fairspin Casino

I can't withdrawn for weeks

Por Caio V.

há 4 anos

Hello, I have almost USD 3,000 that I can't withdraw from the casino. I'm trying to withdraw since weeks ago, but I didnt have success. It's a shame a casino like this does this kind of thing with the users. You are allowed to lose, but not to win, big shame. I just want my money, nothing else. Could you guys please solve this?

Regards.

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor $3000

Discussão

AskGamblers

• Support Team

há 4 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

caiovilla

• Brasil

há 4 anos

First of all, thank you for give my money to me, however this is only an obligation from your side, obviously. Before read your response here I had a small hope that some technical issue could happened, that's why the delay. But, after read I'm sure you guys need at least do a better process instead always only reply "wait a couple more days", "soon", etc. Really, I couldnt understand which bet was "suspicious", could you please share it in here? Anyway, thank you a lot Ask Gamblers for help me on this. Of course I will never use this casino/sporting bet platform again. Glad at least I have my own money back.

Fairspin Casino

• Representative

há 4 anos

Also we would like to add that in your situation we have made an exception for you and process your withdrawals much more faster as it could be.
The Terms and Conditions of withdrawals for sport betting differ from usual process. This rule is said: If there are certain suspicions of fraudulent actions detected (arbitrage betting, multi-accounting or using software to automate bets), the Betting company may suspend client's gaming account for any operations (future bets, cash withdrawal, others) for the investigation period. The detailed verification process can take up to fourteen business days. If facts of fraudulent actions are confirmed, the Betting company may decide to cancel all bets made by the Client and refund all the funds credited to the balance of Client’s gaming account.
Thank you for understanding and patience! We do our best for every client to find a solution of any issue!

Fairspin Casino

• Representative

há 4 anos

Hello, dear Fairspin client!
Thank you for your request.
First of all we would like apologize for such delay and long withdrawals.
According to the information at this moment your transactions have been successfully confirmed and sent to the data you provided for withdrawals and your funds have to reach you already.
As a rule, the processing of withdrawals from our side takes about 30-60 minutes, but sometimes it can take longer.
This delay is due to standard security and processing procedures. To ensure maximum security of your winnings, all requests are processed by our experts manually, and this may take some time, as indicated in the rules of our site.
Withdrawal of funds can take from 15 minutes to 5 business days, depending on the selected payment method. However, we usually process inferences fairly quickly.
That is why the site states - Fairspin will process your withdrawal request within five (5) business days, to the extent possible. (Rule 5.5 - Accounts, payouts and bonuses) and also funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal. (Rule 5.14 - Accounts, payouts and bonuses).
In conclusion it must be said that your withdrawal transactions processing time has not exceeded the maximum allowed time.
We wish you good games and big winnings with Fairspin!

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

Fairspin Casino Reclamações

Veja todas as reclamações deste cassino

Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

Não resolvido

$69

Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

Não resolvido

€1,704

Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
Alguma dúvida disponham

Não resolvido

$2,700

Payment delayed for several days

Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

Resolvido

$249

Fiarspin Casino -Withholds funds 280 usdt

Hello, My cryptocurrency withdrawal has been on hold for 6 days now and they don't give me a normal answer as to when they will withdraw my funds. Please help me understand the situation. If necessary, I can provide proof of the date of withdrawal of funds. I set the withdrawal date to 22nd, today is already 28th, this is very strange for withdrawal to crypto

Resolvido

$280

Blocked from account after making first withdrawal request

Hi. I have held a fair spin account since Nov 2024, and deposited many thousands of dollars in it. Today, June 5, I made my first withdrawal request for $1000. I first got a message my ID verification was approved. I was asked for more documentation and I provided all of it. Then I was blocked from my account, with a message saying I violated the terms and conditions! I have done no such thing. Finally, I got an email saying their decision is final- they won’t tell me what I’ve done- just that there was suspicious activity. I’m an old man in cancer treatment- my daughters help me put money in account etc but it’s always from my own accounts I share with them. And as I said I’ve been making lots of deposits with no issues. This is very unethical.

Resolvido

$1,000

Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

Resolvido

€4,200

Every day I have to beg for a paycheck

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

Resolvido

$25,417

Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

Resolvido

$285,080

Withdrawals getting rejected and delayed

I recently signed up at Fairspin as all reviews I read were good and I especially like casinos that have very quick withdrawal speeds. I started playing there and passed the KYC verification. I withdrew $2,200USD and had to withdraw in 3 transactions as $1,000 is the maximum for each when using Interac as only available withdrawal method. They kept reversing my withdrawal back into my account and I kept going back to chat with them to find out what was going on. They said it was rejected and to try again. This happened several times. Now I have a very uneasy feeling about all of this. I’ve played online for years and based on technology nowadays there really is no reason for these delays or games casinos seem to play with clients in what seems to be attempts to not pay out funds.

Resolvido

$2,200