Explosino Casino - Unprocessed withdrawal

Dear RAZVAN1804,

The Financial Department tried to processed your withdrawal request and it has been declined. We can withdraw your funds to skrill, neteller or bitcoin.

I received two emails. which one to take for granted?
1. to cancel the withdrawal and request it on another bank card.
2. to deposit by skrill and to request a withdrawal by skrill. the problem is that in the withdrawal menu there is no option to withdraw via skrill.I deposited money through skrill. I sent print screen with skrill account to the casino. I'm waiting to see what answer I get.

Dear RAZVAN1804,

The Finance Department has been processed one of your withdrawal requests on Skrill wallet.

Best Regards,
Explosino.

really! the first withdrawal of 1000 euros went to the skrill account. in the meantime I have requested a new withdrawal. the total amount to be withdrawn is 7300 euros (3 pending withdrawals and 5 future withdrawals)

Dear RAZVAN1804,

The finance department has been processed one of your withdrawal requests.

Best Regards,
Explosino.

it is true, another processed withdrawal. in the meantime I requested another withdrawal, I still have 3 withdrawals pending.

Dear @razvan1804,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

At the moment user RAZVAN1804 has no withdrawal requests.

Best Regards,
Explosino.

indeed yesterday I canceled the withdrawals, but today I requested 3 withdrawals. I am waiting for their processing and I will request 3 more withdrawals.

Dear RAZVAN1804,

We need more time to process your requests. Thank you for waiting.

Best Regards,
Explosino.