Do not pay out winnings from 15.02.2021. I have passed full verification. At first, they said that there was a problem with payments for Russia, then there was a problem with a large number of accumulated payments. The finance department does not respond when I write to them by email, and in the support chat every day they say that everything will be resolved soon. I offered to withdraw money to other payment systems, but they ignore my offer. Probably this is because I made the first deposit of 5000 rubles and received a bonus of 5000 rubles with the x40 wager. I unscrewed the wager (200000rub) and remained in a good win of 9000rub.
No specific information was ever given to me, they are probably waiting for me to cancel the payments and lose everything back. Even 1000 rubles additionally transferred to verify the card at their request. Why ask them to do this if they knew about the problem? We would immediately say that we can't pay you now, wait for the problem to be resolved, but you will have to top up your account by 1000 rubles to pass full verification. And now it turns out that they just extorted money from me and are not going to pay anything.