Beschwerde #9 Evobet Casino

Withdrawal issues

Von greefkid21

vor 7 Jahren

I made a withdrawal that was processed by Evobet on the 19th October. This money which was a bank transfer as they said they are unable to pay straight back to the card I paid with never reached my account. I was issued a payment slip PDF from Evobet on the 9th November and have been to the bank. They have no record of any payment reaching the account. They have asked for a bank statement from Evobet that shows that the payment has been made. I requested this last Friday by email. As I hadn't heard anything back I contact live chat on Tuesday 13th November to be told that I need to email. After explaining that I had already done this the agent went away for a few minutes and came back to say that the relevant dept will be in contact. I have still not received a response. We are nearly a month since the transaction was supposedly paid. Please can you assist with this matter. I see that there is another member who is also encountering similar issues. I also now see that access is denied getting on to the website!

Unseriöses Casino Evobet Casino

Grund Verzögerte Auszahlung

Betrag £218

Diskussion

Evobet Casino

• Representative

vor 6 Jahren

Dear GREEFKID21,

The issue here is that you insist that you never received the funds and our bank insists that they have send the funds successfully to your bank account.

When we receive a confirmation form our bank that the money has been sent successfully, then unfortunately we cannot do anything more from our side, as we do not have any bank statement from your side, stating otherwise.

If you want us to contact our bank and tell them to investigate it further, we will first need a confirmation from your bank that they have not received any funds from our bank and that they cannot trace the transaction with the provided reference ID.

If you do not want to spend your valuable time regarding this issue, then please close the complaint, as we do what we have to do from our side.

As you can understand it is not just the two of us involved in this, as there are at least two banks involved and we are trying what we can from our side as Evobet.

Kindly let us know, if you have any new information/bank statements regarding the transaction in question.

Regards,
Evobet

greefkid21

vor 6 Jahren

If you was really interested in resolving the issue, you would get your bank to contact my bank and try to resolve, rather than asking me to spend my valuable time chasing rainbows

greefkid21

vor 6 Jahren

I did this previously and the bank never received the funds!! You’re basically pushing the same information as before. Forget it, I’m not wasting any more of my time on this.

Evobet Casino

• Representative

vor 6 Jahren

Dear GREEFKID21 and Aksgamblers,

We have received a reply from our bank, regarding the payment in question.

According to them, the payment has been successfully executed and the funds have not been returned, meaning that they consider the withdrawal successful.

We have forwarded our correspondence with the bank to AskGamblers and the proof of payment and therefore we would like from you GREEFKID21 to either confirm the receival of the funds or contact your bank and ask them to do a research on their side, with the reference ID we have provided to you on one of our previous emails.

Thank you for your cooperation.

Looking forward for your reply.

Kind regards,
Evobet

Evobet Casino Beschwerde-Statistik

Gelöst 42 / 45

Durchschn. Betrag $2,511

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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